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L
lando_johnson
October 16, 2015
Solved

Can't launch Omniture on Windows 8.1

  • October 16, 2015
  • 2 replies
  • 1738 views

Hello guys, I have a question. I have a user that is using Ominture on Windows 8.1 (Lenovo Yoga PRo 2) and its not launching the Java applet.

Is it compatibility issue occurring?

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Best answer by jhammons-1

Hi Lando, I haven't heard of any issues on Windows 8.1 launching ad hoc analysis, this is usually caused by the browser not starting Java. Here is something your user can try to narrow the issue:

1. Right-click the Launch Ad Hoc Analysis button, and save the link. This will be a file called discover.jnlp.

2. From a command prompt, run: javaws c:\path-to-file\discover.jnlp

That should launch the app. You could also try launching some of the demo jnlp files on the Java site, here are a few: http://docs.oracle.com/javase/tutorial/deployment/webstart/examplesIndex.html

2 replies

Alexis_Cazes_
Alexis_Cazes_
Level 10
October 16, 2015

1.Try to clean the java cache an the temporary internet files

2.Check that you have the latest version of Java

3.Download a fresh version of Discover from SiteCatalyst interface

4.Try to launch it

If it fails contact ClientCare to check if there is a compatibility issue with the version of Java that you have 

J
Adobe Employee
jhammons-1Adobe EmployeeAccepted solution
Adobe Employee
October 16, 2015

Hi Lando, I haven't heard of any issues on Windows 8.1 launching ad hoc analysis, this is usually caused by the browser not starting Java. Here is something your user can try to narrow the issue:

1. Right-click the Launch Ad Hoc Analysis button, and save the link. This will be a file called discover.jnlp.

2. From a command prompt, run: javaws c:\path-to-file\discover.jnlp

That should launch the app. You could also try launching some of the demo jnlp files on the Java site, here are a few: http://docs.oracle.com/javase/tutorial/deployment/webstart/examplesIndex.html

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