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Robin_9
Robin_9
October 16, 2015
Solved

Calculated Metrics Issue

  • October 16, 2015
  • 4 replies
  • 1962 views

I am trying to setup an alert on a calculated metric.  Our Discount Rate is currently a calculated metric (Discount/Revenue).  When I pull up the calculated metric report and create an alert on this to alert hourly when it reaches 10% (I have tried both settings % changes by and Is Above or Equals).  I don't want it to compare to any other day or week I want it to look at the rate for that hour only. Any ideas on how to setup the report if that is required and alert?

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Best answer by khurshid

Thanks for the information. I was able to reproduce the issue. Looks like hourly Alerts do not respect metric values. Please create an incident with ClientCare so that we can further dig into the issue.

 

Thanks

Khurshid

4 replies

WhoaShekhar
WhoaShekhar
Level 10
October 16, 2015

Hi Robin,

Thanks for reaching out to Adobe Community.

You can setup the is above or equals alert. This way when  the Discount Rate reaches 10% it will send an alert. Please make sure you are within the report to set an alert as alerts are report specific.

See: 

https://marketing.adobe.com/resources/help/en_US/sc/user/alerts.html

Thanks!

khurshid
Adobe Employee
khurshidAdobe Employee
Adobe Employee
October 16, 2015

Robin,

I created an hourly Alert for a calculated metric and it works fine for me. I have attached a screen shot where you can see I have just used a number instead of %. Let me know if that works for you. If you still see issues, provide the formula for the calculated metric and I will test at my end.

 

Thanks

Khurshid

Robin_9
Robin_9Author
October 16, 2015

Our calculated metric is Discount divided by Revenue.  I have tried to set up the alert as you have it and it still fires all hours.  example.

discount is $50  Revenue is $3887  So rate for that hour is 1.29%  we only want it to alert when it is over 8% for that hour not every hour or a change from last year numbers.

khurshid
Adobe Employee
khurshidAdobe EmployeeAccepted solution
Adobe Employee
October 16, 2015

Thanks for the information. I was able to reproduce the issue. Looks like hourly Alerts do not respect metric values. Please create an incident with ClientCare so that we can further dig into the issue.

 

Thanks

Khurshid

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