Average bounce rate for adobe analytics does not seem to be accurate | Community
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May 21, 2024
Question

Average bounce rate for adobe analytics does not seem to be accurate

  • May 21, 2024
  • 1 reply
  • 1974 views

Hi all, I have a specific marketing channel (Type/Bookmarked) and I got an average bounce rate of 16.44% when I broke it down by days for the whole of March 2024. However, when I download this data to excel and calculate the average, excel is giving me a bounce rate of 16.13%. May I know what is the cause of this discrepancy in bounce rate?

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1 reply

Bhoomika_S
Adobe Champion
Adobe Champion
May 21, 2024

Hi @brendomlu ,

Adobe Analytics calculates bounce rate by the ratio of single-page visits to total visits, inherently using a weighted method based on traffic volume

Ref: https://experienceleague.adobe.com/en/docs/analytics/components/metrics/bounce-rate

On the other hand, in Excel, you must create a similar one to align with the bounce rate calculated in Adobe Analytics.

Assuming you have the following columns:

A Column as Date

B Column as Visits

C Column as Bounce Rate

Add a new column D for Weighted Bounce Rate: D2=B2×C2

Suppose, if your data spans from 2 to 32

Sum the weighted bounce rates and visits:

Total Weighted Bounce Rate=SUM(𝐷2:𝐷32)

Total Visits=SUM(𝐵2:𝐵32)

Calculate the weighted average bounce rate: Weighted Average Bounce Rate=SUM(𝐷2:𝐷32)/SUM(𝐵2:𝐵32)

By using the weighted average, you should get a bounce rate in Excel that matches the one reported by Adobe Analytics.

bjoern__koth
Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
May 22, 2024

Great explanation from @bhoomika_s 


Yet still, a 16% bounce rate seems very low, or else lucky you to have such an engaging content that you don't lose visitors.

 

Could it be that for some marketing channels, you are firing additional tracking calls that could lead to a lower bounce rate as explained?

 

Cheers

Cheers from Switzerland!