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shamaw51847657
shamaw51847657
July 27, 2017
Solved

Automatic Log Out

  • July 27, 2017
  • 3 replies
  • 4175 views

How do I get Adobe Analytics to stop logging me out? I would like to leave open whatever analysis I am doing and come back to it.  Is there a setting that I might not know about?  Thanks!

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    Best answer by isinha

    Hi marca56132094​ and sw89461216​,

    Thanks for writing in.

    The ideal session time out is 2 hours, as far as I know. Apart from this, Adobe would also log out the session in case the IP changes dynamically in between. This is due to security reasons. Please refer this doc: Troubleshoot expired sessions in Adobe Analytics  and reach out to Adobe Client Care with all the IP ranges to whitelist them. It might help significantly.

    Best!

    3 replies

    marca56132094
    marca56132094
    August 21, 2017

    I don't have a solution but just highlighting that I am also having the same issue, I get logged out whilst building up reports and dashboards and am losing hours of work as it does not automatically save work.

    Other than constantly saving work every 5 minutes, is there a better way to get round this.

    thanks!

      I
      Adobe Employee
      isinhaAdobe EmployeeAccepted solution
      Adobe Employee
      August 21, 2017

      Hi marca56132094​ and sw89461216​,

      Thanks for writing in.

      The ideal session time out is 2 hours, as far as I know. Apart from this, Adobe would also log out the session in case the IP changes dynamically in between. This is due to security reasons. Please refer this doc: Troubleshoot expired sessions in Adobe Analytics  and reach out to Adobe Client Care with all the IP ranges to whitelist them. It might help significantly.

      Best!

        marca56132094
        marca56132094
        August 22, 2017

        No problem!

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