appendVisitorIDsTo not working when visitor already has cookie on destination domain | Community
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jusaha1
Level 2
November 6, 2019
Question

appendVisitorIDsTo not working when visitor already has cookie on destination domain

  • November 6, 2019
  • 2 replies
  • 1985 views

Hi,

We are trying to set up cross-domain tracking according to this guide: https://docs.adobe.com/content/help/en/id-service/using/id-service-api/methods/appendvisitorid.html

It seems this works fine when the user hasn't already visited the destination domain. They land on that domain and their experience cloud ID is set to the one specified in the query string.

If they have however already previously visited the destination domain and thereby have an experience cloud ID, it doesn't work. The Experience Cloud ID service doesn't run and the visitor ID is not synced.

Is this intended behavior? Should it only work for visitors who haven't previously been to the destination domain? If not, can I force the ID service to run and overwrite the existing ECID with the one from the query string?

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2 replies

P
PaulBroomfield
February 21, 2023

Hi there,

 

Did you ever fix this? We get the exact same issue. 

 

Would love to know how to get this one done.. feels like an Adobe bug to me, or my understanding of how it works is wrong.

 

cheers,

Paul

M
Adobe Employee
m_nakayamaAdobe Employee
Adobe Employee
June 21, 2023

Hi, 

For overwriting the existing ECID, you need to set the following variable to true.

overwriteCrossDomainMCIDAndAID

https://experienceleague.adobe.com/docs/id-service/using/id-service-api/configurations/overwrite-visitor-id.html?lang=en

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