Analytics Users & Assets vs the Admin Console Users | Community
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T
tahnih
Level 2
November 27, 2019
Solved

Analytics Users & Assets vs the Admin Console Users

  • November 27, 2019
  • 4 replies
  • 5392 views

Hi there,

We have several people that have left the business since we implemented Adobe Experience Cloud. We have removed their accounts/product access/details through the Admin Console, however, all users still appear in the User list within Analytics (Admin > Analytics Users & Assets). It's not that they've all been removed a week ago and are still appearing, some were removed months ago and are still listed as users in Analytics.

Why would this be happening? Do we need to remove them from here too? Would the user still be able to access Analytics in this scenario?

Lastly, does this happen for any other products in the Experience Cloud stack that anyone knows of?

Cheers,
Tahni

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    Best answer by rola23

    They wont be able to directly access Analytics as the legacy authentication has been disabled for Analytics and each user will have to login through Experience Cloud to get to Analytics.

    4 replies

    R
    Adobe Employee
    rola23Adobe Employee
    Adobe Employee
    November 27, 2019

    Removing the users from Admin Console dont mean that their Analytics Account would get deleted. These are two separate entities. You will have to delete the Analytics Accounts explicitly as well.

    This is how it works currently.

    KDSingh14
    KDSingh14
    Level 3
    November 29, 2019

    Hi Tahni,

    If you have removed all access from Admin console then users cannot access Analytics. However, if you want users should not be seen in the Anaytics user management as well, then you have to remove the users from there as well.

    You can go into

    Admin-> User Management (legacy).

    Select the users you want to delete

    Delete Button the top will be highlighted

    Then click delete

    users will not be seen in Analytics user management.

    regards

    karandeep Singh

      T
      tahnihAuthor
      Level 2
      December 1, 2019

      Thanks for this quick response. You said it doesn't mean that their Analytics account gets deleted, so that means they could still access Analytics directly if their account remained in Analytics but not in the Admin Console?

      R
      Adobe Employee
      rola23Adobe EmployeeAccepted solution
      Adobe Employee
      December 3, 2019

      They wont be able to directly access Analytics as the legacy authentication has been disabled for Analytics and each user will have to login through Experience Cloud to get to Analytics.

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