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JyotiSharmaV
Community Advisor
JyotiSharmaVCommunity Advisor
Community Advisor
June 21, 2021
Solved

Analytics data not coming up

  • June 21, 2021
  • 6 replies
  • 3360 views

I have configured a new property in Launch for our new subdomain. The Adobe Launch Code is already placed on web pages, however, I can not see any data coming in the report suite. Any possible reason?

I have been assuming once the launch code is put on web pages then the web pages should get synced up automatically into adobe report suite for general user metrics like unique visitors, page views, visits, marketing channels, activity map, etc. We don't need to create any page load rules until required. 

 

Thanks

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Best answer by vidurb80577666

@jyotisharmav,

Using launch as tag manager it is mandatory to configure a rule firing a Beacon. It is not necessary to configure variables in that rule but Send Beacon action is mandatory so that a server call can be fired with default variables. No server call means no data in Analytics. 

6 replies

A
amgup
Level 7
June 22, 2021

@jyotisharmav In order to send data to report suite in Analytics you need to send either a page view call or a custom link call based on the rules you will mention in the library then only the metrices will have values. Without sending a page view call (s.t) a pageview metirc won't increase.

V
Adobe Employee
vidurb80577666Adobe EmployeeAccepted solution
Adobe Employee
June 22, 2021

@jyotisharmav,

Using launch as tag manager it is mandatory to configure a rule firing a Beacon. It is not necessary to configure variables in that rule but Send Beacon action is mandatory so that a server call can be fired with default variables. No server call means no data in Analytics. 

    JyotiSharmaV
    Community Advisor
    JyotiSharmaVCommunity AdvisorAuthor
    Community Advisor
    June 22, 2021

    @vidurb80577666 I configured a page load rule (DOM ready) and set "Send Beacon" to s.t() however in the debugger I just see adobe call happening for the home page not after that untill I dont referesh the page.

     

    Looks like  In my case URL is changing but the whole page is not getting refreshed.. only the content below while navigating on pages is getting refreshed. How to track that & send adobe hits?

    V
    Adobe Employee
    vidurb80577666Adobe Employee
    Adobe Employee
    June 22, 2021

    @jyotisharmav ,

    You can create a Direct call rule to track events when the entire page is not getting refreshed. The Direct Call Rule is a way to force a rule to fire.

     

    The rule will trigger when the following code is executed:
    _satellite.track(‘foo’);

      JyotiSharmaV
      Community Advisor
      JyotiSharmaVCommunity AdvisorAuthor
      Community Advisor
      June 22, 2021

      @vidurb80577666I also found the same support solution https://helpx.adobe.com/dtm/kb/How_to_use_DTM_for_Single_Page_Apps.html However I am not sure about one thing. Like if we create a direct call rule then we have to map an event to trigger when this direct call success will happen but would I be able to track the general user metrics like Unique visitor, page views, activity map, marketing channels etc?

       

      What if I just configure the event as DCR rule and send a beacon & no variable is set. Then also adobe hit will get displayed in the debugger?

      JyotiSharmaV
      Community Advisor
      JyotiSharmaVCommunity AdvisorAuthor
      Community Advisor
      June 22, 2021

      @vidurb80577666 we have tried implementing the History Change event type to trigger for our usecase. 

      The thing we have found is In adobe debugger the adobe server call is happening but it does not look correct to me because Page URL is remaining the same on each click from where I started navigating on other pages. However, pages are seeing updating in Page/Frame URL.I think the activity map page is not correct here. What does Page/Frame URL tell us?  

       

      jantzen_b
      Adobe Employee
      jantzen_bAdobe Employee
      Adobe Employee
      July 19, 2021
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