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A
alv123456
Level 5
November 16, 2018
Solved

Advertising Analytics throws error for authentication token

  • November 16, 2018
  • 5 replies
  • 2711 views

ERROR

EXTERNAL_API_ERROR: Unable to Create/update AMO search account for imsOrgId = xxxxxxxx@AdobeOrg, globalCompanyKey = xxxxxxx, amo_user_id = xxxx, error code = ACCT002 due to external api error. Error message returned by AMO search account api= 'AMO does not support Manager Account'

I receive this error when I try to save a new Advertising Analytics account in Adobe Analytics. Did some research, I do not use an MCC account, it is a normal gmail account.

Any ideas? How can I debug this?

The Gmail Account has access to other Adwords accounts as well (but it is not a MCC account!)

The Gmail account has "Standard" rights in Adwords (no Admin)

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    Best answer by Urs_Boller

    according to adobe customer support you best create a new google ads user with just access to one ads account (not an mcc account). so basically one user for each ads account. as far as I understand this is not an issue from adobe rather a restriction of google... but I hope Adobe is working on asolution.

    therefore add a new user to your ads account and try accessing within advertising analytics using the new user.

    remark: I created a bunch of email aliases just for this...

    5 replies

    Urs_Boller
    Community Advisor
    Urs_BollerCommunity AdvisorAccepted solution
    Community Advisor
    November 16, 2018

    according to adobe customer support you best create a new google ads user with just access to one ads account (not an mcc account). so basically one user for each ads account. as far as I understand this is not an issue from adobe rather a restriction of google... but I hope Adobe is working on asolution.

    therefore add a new user to your ads account and try accessing within advertising analytics using the new user.

    remark: I created a bunch of email aliases just for this...

    A
    alv123456Author
    Level 5
    November 19, 2018

    I was afraid of this answer... we have lots of Adwords accounts

    Urs_Boller
    Community Advisor
    Urs_BollerCommunity Advisor
    Community Advisor
    November 19, 2018

    Hi alv123456​

    Adobe is working behind the scenes to get access for MCC accounts, ETA unknown. As far as I know this is a problem from google side, not Adobe. So hopefully they find a solution for use cases like yours (and mine)

      A
      alv123456Author
      Level 5
      November 20, 2018

      You mentioned you ceated aliases for this? Did you mean gmail aliases? Adobe customer support told me Gmail aliases do not work (like jdoe+123@gmail.com or jdoe+456@gmail.com).

      Urs_Boller
      Community Advisor
      Urs_BollerCommunity Advisor
      Community Advisor
      November 20, 2018

      no, we made aliases on our company email account. until now, we dont have any issues ...

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