Adobe Assurance unable to get PIN pad to appear

Forum|Forum|1 year ago
February 26, 2024
1 reply
1633 views

I am using Adobe Assurance with iOS 17.3.1. I am unable to get the PIN pad to appear after I scan the QR code and click on "Open Sephora". It just opens the app with the large red A in the upper right hand corner. However no server calls are transmitted to Adobe Assurance.

Any ideas on how to get the PIN pad to appear?

Thanks ...

Gene

Sephora

Analytics

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Best answer by Jennifer_Dungan

It sounds like Something in the App might be blocking it?

We have some onboarding screens on our app, the pin will only show up after I get through those initial messages.

However, since you are seeing the A in the corner, can you click on it? That's usually a way to get in to reconnect... but if its not showing you may have to work with your developers to figure out what in the app might be blocking it (likely loading overtop of the pin)

Jennifer_Dungan

Accepted solution

Community Advisor and Adobe Champion

It sounds like Something in the App might be blocking it?

We have some onboarding screens on our app, the pin will only show up after I get through those initial messages.

However, since you are seeing the A in the corner, can you click on it? That's usually a way to get in to reconnect... but if its not showing you may have to work with your developers to figure out what in the app might be blocking it (likely loading overtop of the pin)

O

ObeabAuthor

Level 2

Thanks for your thoughts, Jennifer. I found my problem was that Assurance was still connected in the app. Once I disconnected I could then start a new session and get the PIN pad to appear. Sometimes it takes a while for it to work after disconnecting.

Regards,

Gene

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