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venkateshpstoxx
Level 2
Mar 2, 2017 10:29 AM UTC
Solved

Adobe Analytics - Session Disconnection

I am experiencing frequent disconnections / session break from both Wifi & LAN. As a result, I have to log in several times. 

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    andrew_r-GrfLbX
    andrew_r-GrfLbXAccepted solution
    Level 5
    Mar 2, 2017 10:43 AM UTC

    It's likely your company has multiple public IP addresses and this is changing and Adobe security is logging you out. If you obtain a list of the public IP addresses then a ticket can be raised to client care to ask them to whitelist them to prevent log outs.

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    6 replies

    andrew_r-GrfLbX
    andrew_r-GrfLbXAccepted solution
    Level 5
    Mar 2, 2017 10:43 AM UTC

    It's likely your company has multiple public IP addresses and this is changing and Adobe security is logging you out. If you obtain a list of the public IP addresses then a ticket can be raised to client care to ask them to whitelist them to prevent log outs.

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    venkateshpseo
    Level 2
    Mar 2, 2017 11:08 AM UTC

    Thanks ! However, I was logging successfully from past 10 months with multiple public IP addresses where I haven't faced logging issues....

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    venkateshpseo
    Level 2
    Mar 2, 2017 12:00 PM UTC

    Venkatesh P wrote...

    Thanks ! However, I was logging successfully from past 10 months with multiple public IP addresses where I haven't faced logging issues....

     

    Kindly find the attached screenshot. I am logging using https://sc3.omniture.com/

    Error Code : 20170302_58b8073dbefab

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    jantzen_b
    Adobe Employee
    jantzen_bAdobe Employee
    Adobe Employee
    Mar 2, 2017 4:00 PM UTC

    Venkatesh,

    Are you leaving the browser tab open without activity for extended periods of time? The first screenshot indicates that your session has expired. This typically only happens when you leave your browser tab unattended for an extended period of time.

    Cheers,
    Jantzen

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    venkateshpseo
    Level 2
    Mar 2, 2017 5:26 PM UTC

    No Jantzen, the moment I login & click any of the link from left " Frequently Viewed" in " New Tab" then the current tab session will close. So, I keep on playing with tabs but none of the tab remain constantly for a minute even. Less than a minute, all 3 tabs session will end.

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    Gigazelle
    Adobe Employee
    GigazelleAdobe Employee
    Adobe Employee
    Mar 3, 2017 11:05 PM UTC

    Hi Venkatesh, arob87 is correct, and would be the absolute first thing I'd do to troubleshoot this issue. Provide customer care with the IP ranges your organizations uses, and we can determine if logout sessions occur less frequently.

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