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jine_fernandez
Level 2
Oct 16, 2015 2:26 AM UTC
Solved

Adobe Analytics Down

Hi,

Is there an estimated time when these tools (Reportbuilder, Ad Hoc Analysis) will be fixed?

Thanks,

Jine

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    TanmayMathur
    TanmayMathurAccepted solution
    Adobe Employee
    Oct 16, 2015 2:26 AM UTC

    Hi,

    As of 03:00 MDT, Analytics processing continues to recover. Some customers may experience data latency for up to approximately 11 additional hours while the data backlog is processed.

    We will continue to provide regular updates. Our next update is scheduled for 06:00 MDT.

    TM

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    4 replies

    TanmayMathur
    Adobe Employee
    TanmayMathurAdobe EmployeeAccepted solution
    Adobe Employee
    Oct 16, 2015 2:26 AM UTC

    Hi,

    As of 03:00 MDT, Analytics processing continues to recover. Some customers may experience data latency for up to approximately 11 additional hours while the data backlog is processed.

    We will continue to provide regular updates. Our next update is scheduled for 06:00 MDT.

    TM

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    jine_fernandezAuthor
    Level 2
    Oct 16, 2015 2:26 AM UTC

    Hi TM,

    Really appreciate your quick reply and no worries.

    Will just wait for any updates then. smiley

    Thanks,

    Jine

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    Adobe Employee
    ogillAdobe Employee
    Adobe Employee
    Oct 16, 2015 2:26 AM UTC

    Hi Jine,

    If you are not already, you can monitor the status of Adobe solutions here http://status.adobe.com/

    Regards,

    Opkar

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    TanmayMathur
    Adobe Employee
    TanmayMathurAdobe Employee
    Adobe Employee
    Oct 16, 2015 2:26 AM UTC

    Hi, 

    The issue is being worked upon as high priority, I cannot quote a time but I will update you as soon as it is fixed. Apologies.

    Regards,

    TM

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