Adobe Analytics data visible in Debugger but not in Workspace for one user

Hi ​@SamuelPaulPeter 

have you tried debugging using Assurance? Maybe something in your requests is preventing the successful forwarding to the AA servers.

When you say mobile app, are you talking about a native app or a web view that runs the contents?
If it is an app, maybe it is something in your test setup that affects the requests? What does your test setup look like?

That’s definitely strange. Are you doing any segmentation or bot filtering that could be excluding your visits? I know at a previous company, we had a custom segment that filtered out internal users based on certain actions, so whenever we tested we would have to use an incognito window. 

Are you testing the actual app or the web views it loads? If your colleague’s setup is working, are you certain, yours is identical?

And this happens using the legacy Adobe Analytics library, and not Web SDK?

Another possibility is that you are accessing the site from an “Internal IP” (which has been excluded int he suite settings), whereas your colleague might not be on the same IP and theirs isn’t being excluded?

I agree with others check the signals with Assurance… but even still, I don’t know how Internal IP Exclusions show in that case.. 

Could  it be an issue with permission rights to associated traffic/conversion variables?

It is worth checking.

Dear all,

Thanks for your prompt replies. I will check all the possibilities furnished below and get back with the status. 

​@bjoern__koth ​@MandyGeorge ​@Jennifer_Dungan ​@juliusonyancha 

Hi ​@SamuelPaulPeter 
I just wanted to follow up to see if you are still facing the issue. 

​@bjoern__koth ​@MandyGeorge ​@Jennifer_Dungan ​@juliusonyancha ​@manpreetkaur27 

Hi all,

I kept debugging all these days. The issue was persisting. All of a sudden I noticed that once in a while, my actions were getting recorded to AA. 

I was curious to know what is happening behind. Sometimes, it records. Sometimes, it doesn’t. I started doubting my hands and fingers (In situations like this, we become dumb right 😅).

Later decided to watch closely on my process of triggering the tags. I found that, whenever I used Adobe debugger along side while triggering, the data is not recorded on AA (It sends the hits, but never converts them into context data). 

Whereas when I do it by disabling the Adobe Debugger, I could see the data properly on AA. 

Wondering how could this happen. *Please do note that I tried this multiple times on different scenarios, systems, networks, etc.,

Would like to hear it from you all, have anyone encountered this? 

Thanks!