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pradeep_07
pradeep_07
Level 4
August 4, 2020
Solved

Adobe analytics causing jump issue

  • August 4, 2020
  • 1 reply
  • 1132 views

We are having an issue where click on arrow button taking the user cursor to navigation bar. This  particular arrow button is working fine without analytics but when we enable analytics issue seems to be exist.

 

I tried deactivating all rules firing on click of arrow button, but that does not make any difference. Our s-code, extensions are up to date.

 

What would be causing this issue?

 

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Best answer by sucagarw

Hi @pradeep_07,

 

To replicate and troubleshoot on this issue further, we would recommend to kindly raise a client care ticket by sending an Email to clientcare@adobe.com with the below details.

 

1. Site URL

2. Steps to replicate

3. Launch/DTM property name.

1 reply

sucagarw
Adobe Employee
sucagarwAdobe EmployeeAccepted solution
Adobe Employee
August 11, 2020

Hi @pradeep_07,

 

To replicate and troubleshoot on this issue further, we would recommend to kindly raise a client care ticket by sending an Email to clientcare@adobe.com with the below details.

 

1. Site URL

2. Steps to replicate

3. Launch/DTM property name.

    pradeep_07
    pradeep_07Author
    Level 4
    August 11, 2020

    Hi @sucagarw,

     

    I just identified the issue. This is happening due to delay link activation was checked for completely different rule which has no relation to this particular click.

     

    Not sure why delay link activation is causing this issue and please recommend if there is workaround for delay link activation.

     

    Thanks,

     

    Pradeep

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