Adobe Analytics Alerts fire even though they were deleted

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Hi,

I have deleted some Adobe Analytics Alerts.

However, I still receive notifications from these deleted alerts.

Can anyone explain why and how to fix it?

Thank you!

Analytics

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Pablo_ChildeAccepted solution

Community Advisor

You need to be Main Admin. and hopefully there you can delete the Alerts.

Failing that can try delete user and transfer ownership see if that helps.

Failing the 2nd option may need customer care to assist.

GLTU

Pablo_Childe

Community Advisor

Is it possible another account created an alert you were made part of? All Alerts with your account are now gone but the other accounts alerts are still around if not deleted there.

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Adam19Author

Level 2

Hi @pablo_childe ,

Thank you for taking the time!

Indeed the alerts where created by another account. When I filter for the "assets" of this account inside Adobe Analytics the deleted alerts are gone.

Also I did not find them in the Admin Console.

Where can I properly delete the alerts?

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Pablo_Childe

Accepted solution

Community Advisor

You need to be Main Admin. and hopefully there you can delete the Alerts.

Failing that can try delete user and transfer ownership see if that helps.

Failing the 2nd option may need customer care to assist.

GLTU

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