Ad Hoc client crashes in OSX - very annoying | Community
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K
kimd76913704
October 16, 2015
Solved

Ad Hoc client crashes in OSX - very annoying

  • October 16, 2015
  • 11 replies
  • 3168 views

Hi!

Does anyone have a similar problem? The client crashes when interacting, for example when trying to save project to shared space but also at random.

Running: OSX 10.10.3

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Best answer by Gigazelle

Hi Kim,

Are you still experiencing this issue? If so, here are a few things you can try:

Please let us know if you're still experiencing the issue after doing these. Thanks!

11 replies

K
kimd76913704Author
October 16, 2015

Clarification: The Client does not crash but rather goes into "spinning beach ball of death"  - mode and does not leave it.

jorisdebeer
jorisdebeer
Level 4
October 16, 2015

Yes, I have this issue too, but mainly whenever I type into a search field for example looking for a Dimension or Metric, then Ad Hoc will randomly hang.

I've pretty much resorted to running Ad Hoc in a VM as it's too flakely on the Mac.

TanmayMathur
Adobe Employee
TanmayMathurAdobe Employee
Adobe Employee
October 16, 2015

Hi,

Thanks for reaching out to the community.

We had a scheduled maintenance for Ad-hoc on 9th and 10th. I suppose thats the reason.

Please update me if you are still facing the issue.

Regards,

TM

Gigazelle
Adobe Employee
GigazelleAdobe EmployeeAccepted solution
Adobe Employee
October 16, 2015

Hi Kim,

Are you still experiencing this issue? If so, here are a few things you can try:

Please let us know if you're still experiencing the issue after doing these. Thanks!

M
michael_daley
October 16, 2015

I'm glad to hear that someone else is having this issue too - I have also resorted to using a Virtual Machine 

K
kimd76913704Author
October 16, 2015

Hi Guys,

Any solution for this? The Client is still crashing (i have started to run a PC because of this)? 

Can you replicate this error on your side?

Best Regards,

Kim

M
michael_daley
October 16, 2015

Hi guys,

 

Like the other people on this page, my Adhoc is crashing around about every 7 minutes. I've tried:

- re-installing Java

- clearing the Java cache

- using a different browser

- repairing disk permissions

 

None of this appears to be working. I'm using a Mac. What's the solution here? It is driving me absolutely insane and making it incredibly difficult to do any reporting.

 

Mike

TanmayMathur
Adobe Employee
TanmayMathurAdobe Employee
Adobe Employee
October 16, 2015

Hi Mike,

Apologies for the trouble caused.

Just want to confirm if you have also re-downloaded your discover.jnlp file and deleted all previous ones? There have been some recent code fixes by engineering for such issues so that might solve your problem.

If that does not make things better, kindly let me know.

Regards,

TM

M
michael_daley
October 16, 2015

Hi TM,

Thanks for your response. I'm prompted to download discover.jlnp every time I launch Ad Hoc. I'm currently on my 47th download (I've only been using it for two weeks!) My colleague says that he has similar problems on his Mac. My other colleague who doesn't use a Mac says he has NO problems.

What's the solution here?

Mike

M
michael_daley
October 16, 2015

Hi there - did you get my previous response? Is there any one I can talk to about this directly? It crashed on me five times within ten minutes today, and I really need Ad Hoc for client deliverables 

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