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SousaJo
SousaJo
Level 2
July 21, 2026
Pregunta

Activity Map extension

  • July 21, 2026
  • 3 respuestas
  • 39 visualizaciones

Hello,

I'm testing the Adobe Analytics Activity Map browser extension and I've noticed that some links/buttons are not showing any clicks in the overlay.

For example, one standard Add to cart button appears in Activity Map, while another button (Add 2 items to cart) is displayed in the overlay (“Links On Page” Table from the extension) but always shows 0 clicks, despite being clicked during testing.

I've already verified that:

  • Both interactions send an Adobe Web SDK (/ee/v1/interact) request.

  • Both send a commerce.productListAdds event.

  • Neither request appears to contain webInteraction or Activity Map-specific data.
  • The issue I'm referring to is only with the Activity Map browser extension, not the Activity Map dimensions in Analysis Workspace.

Is there any known limitation or configuration required for Activity Map to recognize certain buttons (for example, JavaScript buttons versus standard form buttons)? Are there any specific Web SDK or Adobe Tags settings that should be enabled?

I know there were several reports of issues with the Activity Map extension a couple of years ago, so I'm also wondering whether there are any known limitations or unresolved issues with the extension today.

I'd be happy to provide additional details, if needed.

Thank you in advance!

3 respuestas

JasonEg2
JasonEg2
Level 2
July 21, 2026

So you have enabled the click tracking in the AEP Web SDK Extension in Tags, right? In each of your outgoing calls, do you see the activity map data in the “data” object of the XDM payload? That’s where the data for ActivityMap is visible if you are using those settings on click and not subsequent page. You might want to confirm that you see those. Also, you might have to use the AEP debugger to see the click data as I often have issues when trying to see it in the network tab. If you do not see one of the click’s data, then maybe the Web SDK is having trouble for whatever reason detecting the clicks on certain parts of your page.

Jason Egan, Principal Solution Architect @ Adswerve
SousaJo
SousaJoAutor
Level 2
July 22, 2026

Thanks for your suggestions!

I checked the AEP Web SDK extension in Tags and confirmed that:

  • Activity Collector is enabled.
  • Collect internal link clicks is enabled; Collect external link clicks is enabled.
    • No event grouping is selected (internal link click events are sent immediately).

I also inspected using the AEP Debugger, at the Events Tool.

For both the tracked button on the extension layout and the Add 2 items to cart button (not tracked in the extension layout), I only see the commerce.productListAdds event in the XDM object. I don't see a top-level data object, nor any Activity Map-related fields (such as .activitymap.*) in the payload.

Based on that, it seems the SDK isn't adding any Activity Map click data to these requests. Even though when launching the extension, some button clicks are recognized and counted.

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
July 21, 2026

Honestly, I am actually surprised the Activity Map Extension is working again…. I wonder when it got fixed lol.

 

Buttons have always been a bit of a challenge with Activity Map… once upon a time, I had extra code just to get Activity Map to read and capture data for my buttons (form buttons seemed okay, but custom ones needed the additional code)…. then they broke that; even with my explicit code to track my buttons, it wouldn’t… now buttons seem to track again (not sure if my code is doing the lift, or Adobe… I never removed my extra code for buttons).

I suspect that known navigation buttons like Form buttons are treated differently than JS buttons… since a JS button may not navigate, it might just open a modal, or trigger some other on page content…. Since Activity Map is predominantly aimed at navigation, it’s possible that they haven’t accounted yet for “JS buttons” in the extension.

 

Without seeing your site, I can’t say for sure… but if you can find a pattern based on the type of button, it might be worth opening a ticket with Client Care.

    SousaJo
    SousaJoAutor
    Level 2
    July 22, 2026

    Just leaving this here in case someone knows about it and can confirm:

    The Adobe documentation says the browser extension feature is not available for Web SDK implementations (which is what I have) Activity Map overview | Adobe Analytics

     

    This might be the reason the browser extension doesn’t correctly recognize some buttons, and the available data might even be incorrect.

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