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yokog94716101
New Member
October 17, 2018
Solved

Activity Map does not work?

I can access any the Activity Map two weeks ago,and it works. But now no data shows , also the Activity Map page report 's data is weird , and tracking code has not been updated or change. I don't why ,pls help me...

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    Andrey_Osadchuk
    Andrey_OsadchukAccepted solution
    Level 10
    October 22, 2018

    yokog94716101, I have checked the implementation on the mentioned page — activity map was working just fine. The DTM Footer code mentioned in the previous comment is ok, no problems with it.

    Could you elaborate more about what is not working as expected? — if the browser extension does not show anything, check that the Activity Map is pulling the data from the report suite ID "sonycnstyle":

    • click on the gear icon on the Activity Map panel, then click Settings
    • check that Companies and Report Suite menus have the right values

    Look forward to hearing from you.

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    7 replies

    PratheepArunRaj
    Adobe Champion, Community Advisor, UG Leader
    PratheepArunRajAdobe Champion, Community Advisor, UG Leader
    Adobe Champion, Community Advisor, UG Leader
    October 18, 2018

    Dear Yoko,

    Can you share your Public URL for validation?

    Do make sure that you didn't disable or remove the plugin from the Base Code.

    Thank You

    Arun

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    Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics
    yokog94716101Author
    New Member
    October 18, 2018

    https://www.sonystyle.com.cn/index.html

    as I

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    yokog94716101Author
    New Member
    October 18, 2018

    as I know not person will change this code....I only see data in 9.24~9.30(We put this function since 9.24)~ Oct 's data became something wrong. And browser tools not show any numbers.

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    Pablo_Childe
    Community Advisor
    Pablo_ChildeCommunity Advisor
    Community Advisor
    October 18, 2018

    Hi it looks like your code is firing 2 beacons now.

    Your page code:

    <script type="text/javascript">window._satellite&&window._satellite.pageBottom();</script>

    Regular code:

    <script type="text/javascript">_satellite.pageBottom();</script>

    Not sure if this closing tag is issue but I think re evaluate the code implementation if its nesting windows. Once its fixed I suspect activity map will work as expected as well.

    GLTU

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      Andrey_Osadchuk
      Andrey_OsadchukAccepted solution
      Level 10
      October 22, 2018

      yokog94716101, I have checked the implementation on the mentioned page — activity map was working just fine. The DTM Footer code mentioned in the previous comment is ok, no problems with it.

      Could you elaborate more about what is not working as expected? — if the browser extension does not show anything, check that the Activity Map is pulling the data from the report suite ID "sonycnstyle":

      • click on the gear icon on the Activity Map panel, then click Settings
      • check that Companies and Report Suite menus have the right values

      Look forward to hearing from you.

      Translate
      yokog94716101Author
      New Member
      October 23, 2018

      Yes,I check it again. It's worked since 10.19 until now. But 10.1~10.18 have no data. I also don't know why and how. maybe some developer fix it. Anyway, Thank you for your answer.

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      Gigazelle
      Adobe Employee
      GigazelleAdobe Employee
      Adobe Employee
      October 29, 2018

      It sounds like the implementation starting working on the 19th, and was not before then. We can't collect historical data if it wasn't working correctly, so I'm afraid you're out of luck there.

      I'd recommend focusing on the data from the 19th onward.

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