500 Internal server error when using Genesis connector | Community
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JasonCorvino
October 16, 2015
Solved

500 Internal server error when using Genesis connector

  • October 16, 2015
  • 3 replies
  • 1526 views

I am getting an error when attempting to use the Genesis connector between Neolane/Campaign and Analytics.  

I have only been able to capture the response XML:

<?xml version='1.0'?><SOAP-ENV:Envelope xmlns:xsd='http://www.w3.org/2001/XMLSchema' xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance' xmlns:ns='urn:xtk:queryDef' xmlns:SOAP-ENV='http://schemas.xmlsoap.org/soap/envelope/'><SOAP-ENV:Body><ExecuteQueryResponse xmlns='urn:xtk:queryDef' SOAP-ENV:encodingStyle='http://schemas.xmlsoap.org/soap/encoding/'><pdomOutput xsi:type='ns:Element' SOAP-ENV:encodingStyle='http://xml.apache.org/xml-soap/literalxml'><workflowLog-collection><workflowLog activity="writer2" id="22851122" logDate="2014-10-16 13:25:14.647Z" logType="2" message="[0/0] record(s) processed (step 'Snapshot')"/><workflowLog activity="writer2" id="22851120" logDate="2014-10-16 13:25:14.597Z" logType="2" message=": Insertion of 0 record(s) 'Snapshot' step)"/><workflowLog activity="writer2" id="22851119" logDate="2014-10-16 13:25:14.593Z" logType="2" message=": updating 0 record(s) ('Snapshot' step)"/><workflowLog activity="writer2" id="22851118" logDate="2014-10-16 13:25:14.590Z" logType="2" message=": 0 record(s) unchanged ('Snapshot' step)"/><workflowLog activity="js22" id="22851114" logDate="2014-10-16 13:25:14.433Z" logType="0" message="JavaScript: error while evaluating script 'webAnalyticsSendMetrics/js22'."/><workflowLog activity="js22" id="22851113" logDate="2014-10-16 13:25:14.430Z" logType="0" message="An error occurred: Communication error with server: Please make sure it is correctly configured.

Code HTTP 500
{&quot;error&quot;:{&quot;code&quot;:500,&quot;message&quot;:&quot;Internal Server Error&quot;}}
."/><workflowLog activity="js22" id="22851112" logDate="2014-10-16 13:25:10.690Z" logType="2" message="Sending of campaign attributes."/><workflowLog activity="js22" id="22851108" logDate="2014-10-16 13:23:36.553Z" logType="0" message="JavaScript: error while evaluating script 'webAnalyticsSendMetrics/js22'."/><workflowLog activity="js22" id="22851107" logDate="2014-10-16 13:23:36.550Z" logType="0" message="An error occurred: Communication error with server: Please make sure it is correctly configured.

Code HTTP 500
{&quot;error&quot;:{&quot;code&quot;:500,&quot;message&quot;:&quot;Internal Server Error&quot;}}
."/><workflowLog activity="js22" id="22851106" logDate="2014-10-16 13:23:31.740Z" logType="2" message="Sending of campaign attributes."/><workflowLog activity="js3" id="22851100" logDate="2014-10-16 13:21:03.787Z" logType="2" message="Status=, fileID="/><workflowLog activity="js3" id="22851099" logDate="2014-10-16 13:20:55.890Z" logType="2" message="Sending of campaign indicators."/><workflowLog activity="js3" id="22851098" logDate="2014-10-16 13:20:55.887Z" logType="2" message="-&gt; (10/16/2014,gcc_DM7938,76,76,76,87,56,9,8,8,0,0)"/><workflowLog activity="js3" id="22851097" logDate="2014-10-16 13:20:55.883Z" logType="2" message="-&gt; (10/16/2014,gcc_DM7934,68,68,68,77,41,3,3,3,0,0)"/><workflowLog activity="js3" id="22851095" logDate="2014-10-16 13:20:55.880Z" logType="2" message="-&gt; (10/16/2014,gcc_DM7925,64,64,64,150,44,68,44,38,0,0)"/><workflowLog activity="js3" id="22851096" logDate="2014-10-16 13:20:55.880Z" logType="2" message="-&gt; (10/16/2014,gcc_DM7927,112,112,112,325,84,144,80,70,0,0)"/><workflowLog activity="js3" id="22851093" logDate="2014-10-16 13:20:55.877Z" logType="2" message="-&gt; (10/16/2014,gcc_DM8087,99,99,99,94,46,36,20,16,0,0)"/>

.....

 

Why am I unable to send the attributes to the Analytics server?  What caused the 500 error when the call is being made?

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Best answer by devinderbanga

Hi

Seems like java script error which is restricting application to connect with server.

 

 

Regards

Devinder

3 replies

devinderbanga
devinderbangaAccepted solution
Level 6
October 16, 2015

Hi

Seems like java script error which is restricting application to connect with server.

 

 

Regards

Devinder

Gigazelle
Adobe Employee
Adobe Employee
October 16, 2015

Hi Jason,

Could you post the steps you're taking that lead up to the issue? If we're able to reproduce the issue on our end, we can log it as a bug with engineering.

JasonCorvino
October 16, 2015

This issue happens using the Genesis connector between the Neolane Application and the Analytics server.  The Campaign Metrics fail to fully load into Analytics, I sent 1000 records today, but only 988 made is successfully. 

I don't know how to further troubleshoot the issue, as the issue is on the Analytics side.  

Any help would be greatful!