Marketing Technology Product Owner

Your opportunity

• Analyze business processes to identify areas for improvement and gather detailed requirements for system configuration and customization
• Lead the implementation of Workfront, defining workflows, setting up project templates, managing user permissions, and customizing the platform to align with business needs
• Develop and deliver training programs to educate users on system features and best practices to maximize system usage
• Create dashboards and reports to monitor project progress, identify key performance indicators (KPIs), and provide insights to stakeholders 
• Collaborate with cross-functional teams to ensure alignment with business objectives and address any concerns related to system usage
• Continuously monitor and evaluate system performance, identify areas for improvement, and implement updates to maintain efficiency
• Facilitate integration of Workfront with other business systems and applications to streamline data flow 
• Support the onboarding of new users, re-training existing users, and ad-hoc training for new processes
• Coordinate, schedule and lead training, testing and feedback sessions based on training calendar
• Support the production/updating of resources for training and onboarding
• Comprehensive knowledge of workflow system features, functionality, and administration capabilities 
• Ability to analyze business processes, identify pain points, and translate requirements into Workfront configurations 
• Experience in project planning, execution, and monitoring to ensure successful Workfront implementation 
• Effective communication to train users, collaborate with stakeholders, and present complex information clearly 
• Basic understanding of system administration, data management, and potential integrations
• Carry out other duties as assigned

Must have skills

• Strong project management skills and familiarity with agile and waterfall methodologies
• Aspiring leader, equally comfortable working with production teams as senior leadership
• Strong attention to detail and superb organizational skills
• Ability to view conflicts and issues from multiple perspectives, and keep the “big picture” in focus to seek resolution
• Comfortable in fast-paced, deadline driven environments
• Professional written and verbal communication skills
• Resourceful, pragmatic and solutions oriented mindset
• Deep knowledge of production management technologies, timeline creation and workflow building tools (Workfront, Airtable, Jira)

Nice to have skills

• 4 - 6 years’ experience in a product management role, minimum 2-3 with responsibilities working with global teams
• Familiarity with marketing production processes and requirements 
• Background using and administering enterprise workflow systems: Workfront, Microsoft Project, etc
• Experience using process mapping tools: LucidChart (Visio)
• Proficiency in MS Office suite with emphasis on Excel and PowerPoint
• Bachelor’s degree or equivalent 

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours

Supervisory responsibilities

• No

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses