since ‎30-05-2017
‎10-12-2019
alan_millington
Level 1
Re: SiteCatalyst Segments Panel Blocked By Proxy/Firewall
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alan_millington

alan_millington
- Adobe Analytics
Hi Drew,We used the Chrome console debugger to identify the service that was failing to load. This was the error we got:"Failed to load resource: the server responded with a status of 401 (Unauthorized) https://appservice2.omniture.com/analytics/1.0/segments?dataType=oberon&exp…ion=ownerFullName,favorite,approved,tags,shares&includeType=shared&limit=0"The only resolution was to look into the server and security settings to adjust the SSL and proxy server settings to resolve it. Essentially our s...

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Re: SiteCatalyst Segments Panel Blocked By Proxy/Firewall
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alan_millington

alan_millington
- Adobe Analytics
Alexis Cazes wrote... Hi Alan, Please make sure to whitelist all the Adobe Analytics IPs : http://microsite.omniture.com/t2/kb/en_US/analytics/kb/adobe-ip-addresses.html Best regards. Alexis Cazes Hi Alexis, Thank you for responding. We did use this document although it did not directly help our technical team troubleshoot the issue.A revision to this document would be to include a list of URLs that need to be open on the Firewall not just the IP addresses - this would be very helpful for troubl...

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SiteCatalyst Segments Panel Blocked By Proxy/Firewall
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alan_millington

alan_millington
- Adobe Analytics
Hi Adobe team, Since the changes to the new segment manager have been live last week, we have not been able to access the panel and segment manager and utilize any segments in our reports. The panel just shows the loading blocks and never pulls in list of segments.We are certain that the issue is with our firewall or proxy servers (everything works outside the network), but our IT team cannot identify which IP addresses/URLs or encryption/decryption processes need to be configured for this to wo...

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