I am having the same issue, except that our users are using an SSO login. Will a Federated ID show unregistered until they login, or is there something else that I can do to clear the status? 

I have a user is set up as a planner in the system and they are currently having an issue where they aren't able to mark any of their tasks as completed, despite the attached custom for allowing users with Manage or Contribute status having that right (see below).  I am also unable to change the sha...

A few years ago we met with a consulting group to rebuild our Workfront workflow, as the original setup was cobbled together into something that barely worked. As a result, there are a lot of older requests, projects, and request queues that we are having issues removing from visibility. This curren...

Turns out that it was an issue with the intern not having a company assigned to their account, and that was preventing their director from seeing them. I would have never considered that to be an issue. Ultimately, I had two options: Assign the intern a company (the proper one), or disable the requi...

So, even though the intern is in the same team and group as the manager, if the intern isn't given access to the project, then they cannot be searched for to assign them a task?

I have a project manager who has an intern that just cam onboard and she needs tasks assigned to her. I am the sys admin and added the new user to the Adobe Admin Console, as we have recently moved all user management for Workfront over to it. I gave the new intern a Workfront license on the Admin C...

Okay. Adding to my lack of experience, here. My request queue has the correct custom form. When the user converts the request to a project, is the custom form something that they have to add manually, before finalizing the conversion? Or is it something that I can have automatically be added to a pr...

What they have already converted the request to a project and that project form is missing the needed custom form? It seems like anything I do ends up triggering the required fields prompt. Below is the request made, as you can see there are three sections:  And here is the resulting project that wa...

I had a coworker create a custom form that they needed me to create a request queue for. When I set up the request queue, I forgot to attach the proper custom form. Today, I got a message from someone who received a request and they converted it to a project, but data entered into the request custom...

Wow... That is super unintuitive. That fixed the issue, though. Thank you very much!