Possible ReasonsThere are several potential explanations for why the Delivery Summary Report shows a sent count of zero even though the logs and the profile display a successful sent event:Reporting Sync DelayThe Delivery Summary Report may not refresh in real time. Logs and profile events often upd...

Hi @MANDM123 Technical Best Practices Before Deactivating a User in ACSIdentify All Workflows Owned or Created by the UserQuery workflow lists and filter by createdBy or owner.Review both active and inactive workflows.Confirm no critical workflows depend on that user's account.Check Active, Schedule...

<%// Default unsubscribe URLvar unsubURL = "https://example.com/unsubscribe/default";// Mapping rules based on delivery labelsvar urlMapping = {"password": "https://example.com/unsubscribe/password","paperless confirmation": "https://example.com/unsubscribe/paperless","billing": "https://example.com...

Hi @LynnTCL It appears the issue is linked to the size of the audience. When the audience group exceeds 300k profiles, the segmentation process can slow down significantly, especially if your workflow includes multiple criteria such as tracking logs, click actions, button labels, and previous delive...

Hi @Valentin-DanielSt Based on the issue described, this appears to be a problem with Outlook email client display in Dark Mode.Problem Identified:When adding links via AC (Adobe Campaign) editor, AC automatically adds data-nl-type='externalLink' and data-nl-link-perso-attr-href='#' tagsThese tags b...

Hello @MANDM123 Thank you for reporting this issue with the dynamic reports in ACS. Here are the troubleshooting steps I recommend:1. Check Individual Delivery IDs:Please go through each Delivery ID one by one to review the resultsYou can check the Delivery Logs to see how many were sent successfull...

@StephenWa4 Use Case:You want to remove keepResult="true" from the root <workflow> tag in multiple workflows in bulk.Approach:1.  Use xtk:workflow schema to query workflows (by internal name, folder, etc.)2.  Load each workflow's XML.3.  Remove the keepResult attribute from the root <workflow> tag (...

Hi @Yannsu In Adobe Campaign (Classic v7 and v8), it's not possible to manually modify the recipient count shown in the “To send” field. That value is generated based on your target audience defined in the workflow or targeting tab and reflects the result of the current filtering and preparation log...

Hi @JaneGo1 Thanks for raising this — your issue is a common one and often stems from data mapping or sync validation problems. Here are a few things to consider:What "Unable to retrieve sync status" usually means:This message typically indicates that Adobe Experience Cloud is unable to confirm the ...