Is it possible to query for one or another queueTopic in a Event Trigger WebHook? I know there is no or statement in the filter drop down but on the filter line after the "equals" statement, you can insert an "or" between the 2 queueTopic IDs. Has anyone had any success getting this to work? We are ...

Thanks so much for your reply. That worked out beautifully.

Hello Community, Is there any way to validate a Fusion module completes it's step before the next module begins processing? I see tools for Break and Commit. Not sure if the commit being attached to a step means that step has to complete before the next step or if it means something else. I am unabl...

Thanks for your reply. Projects can and do contain tasks but not all tasks are template tasks. An issue converted to a project may use a project template that already has tasks associated with the template. These task can be identified and removed based on the Template Task ID. Fusion can target any...

Hello Community, I want to delete template tasks from a project. I am using the Delete a Record Module. I have the option to Force Delete or ASYNC Delete. How do I decide which to use? See image for reference. 

As a follow up, depending on what type of request you are targeting, you will have to select the issues tab then select for Change Request, Trouble Ticket or Request and then move your statuses into your preferred order. There are other options there but I didn't list them all.Thanks!!

Does anyone know how to change the order of the Statuses in the Status Drop Down field on a new request? By default, Submitted in the first status in the list. We want to make that a different status. I have attached an image to this post. We have already rearranged the statuses in setup under Prefe...

Is it possible to set up my trigger to search for multiple statuses? I'm trying to use the Watch Event Trigger and this is for New or Updated issues and the status would be NEW or a Custom Status that we created.Is it possible to use the Or statement for status equals NEW or INP for example?