Thanks for your help Madalyn.

Our customers submit requests (issues).  IT converts the issue to a project and makes the sponsor the person who requested it. We have been using reports and dashboards for years to allow anyone in the same home group to see the requests from anyone else in the same home group. I am noticing now tha...

We use Outlook for email.  When an email is sent to our IT department, we often copy and paste the email into the Workfront updates.  The problem is the formatting for the FROM, TO, CC, and SUBJECT.  They are pasted in as 1 line.  The body of the email contains the appropriate line feeds, etc.  I ha...

Not the response I was hoping for but glad I am not out here all alone!  Thanks Randy.  

I have a request queue that routes requests to a service desk project.  On the request screen which is the default screen for most users, there is an option called 'Submitted' that cannot be removed from the template.  Submitted will show the user all requests submitted to the service desk regardles...

Thanks for your help. I had to go into the layout template and change queues to be visible.

Michael - Did you ever figure this problem out? We have never been able to move hours from an issue to a project when we convert the issue to a project. We have to delete the hours from the issue first and then re-key the hours on the project. Julie Sexton Sportsman's Guide