Has anyone create a deflection based metric or something similar?The scenario is users who access a website that they can self-serve with knowledge article webpages. (They should not contact us, open a chat or submit ticket) I have create a test calculation:Not sure if there a better way or in house...

Completely overlooked the white space characters from segments. @Andrey_Osadchuk That very much for the reply and the solution helped.

Does anyone know the best way to see - one word searches / more than one word searches?I have my internal search term eVar5 and I've tried creating a segment to reduce or increase words from the search terms evar count but it just not working.Is there a better way to look at this?Really the goal her...