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I have a question coming from our BI Department and I am not sure I can answer them as I am not 100% sure, Quention below, Can you tell us the difference between the DELIVERY_CONTACT_DATE and EVENT_DATE in the delivery log? We are using EVENT_DATE in the delivery log, but when we match it to the tracking log, there’s opens or clicks with a LOG_DATE before the EVENT_DATE that’s in the delivery log. When compared to the DELIVERY_CONTACT_DATE, the EVENT_DATE seems to be different and it’s sometimes...

We had an issue with out SMPP/SMS Provider yesterday with our Throughput, they raised it for us but then also said this I have investigated your issue and see that you are sending over your current throughput. We have increased your throughput and this should resolve your issue. Please unbind and bind back in and let me know if you are still having issues. I am not sure how unbind and bind back. Any help would be great.Thanks

We received this error message for a send from ACC to our SMS provider SMPP Command submit_sm failed. SMPP Channel has a limited throughput. (58) Is this an error with the SMS provider or is this an ACC error? It is a new one for me. Thanks in Advance. Ryan

Good afternoon, We ran into an issue with out SMS provider where some of the messages are being sent out as gibberish. They did confirm that they were receiving the messages correctly but when they were sending them they were not going out correctly. Anyways Sinch just got back to us with this reply. "After further review, we learned that the Adobe application has a setting which sends a DCS value of 240. This value results in garbled message content, as most carriers do not support this DCS val...

Is there any documentation on how to use an Emoji in an ACC push notification?! Would you just use the Emoji Unicode where you would want the Emoji to be at in the text?! thanks in advance. Ryan

I have a file import, that is working in Stage 1 that we use for Dev Testing, I have moved it to Stage 3 for UAT, but when the File import gets to the insert/update step I am presented with an error that says09/25/2019 11:05:43 AMPGS-220000 PostgreSQL error: ERROR: duplicate key value violates unique constraint "mtnpassdetail_id" DETAIL: Key (ipassdetailid)=(6123) already exists. This isn't the only one there are several like this with a different ID number. We have the Auto PK as well as a self...

I am being asked if there is a place where I can find the standard CPU/LAPTOP System Requirements to run ACC V7?If you could provide this it would be most helpful.Thanks in Advance