Hi @SatheeskannaK Is this the same case for Transactional messages in
ACS. Can we use Test profile as kind of CC feature in email to make sure
the customer is receiving the email?To be more clear on my question, we
have a case where business wants to send the customer an immediate offer
through the customer service center when there are issues. In this case
while Customer is in call with Customer service team, they will be
receiving an offer with the help of triggered events. So here customer
se...
Hi we have a situation where business wants to give an offer as a part
of customer service discrepancy/ situation when arises. So they want to
send an offer while the customer is in call with customer service
team(near Realtime with in 5-10 minutes).The customer service team
triggers this event in case required and then that routes to offer team
which in turn routes to ACS for sending an offer.Here comes the need to
have a confirmation to customer service center whether the customer
received an ...
@sumitp11734535 the issue is with the incoming data. I didn't understand
the approach you suggested on changing the label and Id. Can you please
explain in detail.
Hi,I have issue displaying the incoming data in ACS. We are passing some
location names in to the workflow with Accent characters like München
and after loading the file( Load file Activity) in to ACS it is getting
displayed as München. Is there a way to handle this in column
properties of load file activity? Can some one help me in addressing
this issue?Thank you so much!
Hi @shelly-goel,First off thanks for replying and apologies for my
delayed response.Yes, I tried exporting after changing the delivery ID
and I tried deleting the Delivery itself as well yet I am seeing the
same error. I thought it might be because of some caching issues. I
resolved it by creating the new workflow copied from earlier by removing
the delivery activities in and configured it from beginning
I am trying to export one workflow template in which I have a delivery
activity configured with some personalized content. When I try exporting
the workflow template, it is throwing the below error. The 'Deliveries
(delivery)' entity type uses a default ID ('DM2410') that may cause a
conflict when importing the package. Change this name and repeat the
operation.I changed the delivery ID and tried, still throwing the same
error.I tried removing the delivery activity also, still throwing the
same ...
