since ‎21-05-2019
Jan 15, 2021
sowmyad26011958
Level 1
Re: Adding a Seed List To An Email Delivery in ACS
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sowmyad26011958

sowmyad26011958
- Adobe Campaign Standard
Hi @SatheeskannaK Is this the same case for Transactional messages in ACS. Can we use Test profile as kind of CC feature in email to make sure the customer is receiving the email?To be more clear on my question, we have a case where business wants to send the customer an immediate offer through the customer service center when there are issues. In this case while Customer is in call with Customer service team, they will be receiving an offer with the help of triggered events. So here customer se...

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How to CC/BCC a Transactional message in Adobe campaign standard
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sowmyad26011958

sowmyad26011958
- Adobe Campaign Standard
Hi we have a situation where business wants to give an offer as a part of customer service discrepancy/ situation when arises. So they want to send an offer while the customer is in call with customer service team(near Realtime with in 5-10 minutes).The customer service team triggers this event in case required and then that routes to offer team which in turn routes to ACS for sending an offer.Here comes the need to have a confirmation to customer service center whether the customer received an ...

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Re: How to accept Accent characters from incoming data in...
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sowmyad26011958

sowmyad26011958
- Adobe Campaign Standard
Thanks David, It worked

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Re: How to accept Accent characters from incoming data in...
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sowmyad26011958

sowmyad26011958
- Adobe Campaign Standard
@sumitp11734535 the issue is with the incoming data. I didn't understand the approach you suggested on changing the label and Id. Can you please explain in detail.

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How to accept Accent characters from incoming data into ACS
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sowmyad26011958

sowmyad26011958
- Adobe Campaign Standard
Hi,I have issue displaying the incoming data in ACS. We are passing some location names in to the workflow with Accent characters like München and after loading the file( Load file Activity) in to ACS it is getting displayed as München. Is there a way to handle this in column properties of load file activity? Can some one help me in addressing this issue?Thank you so much!

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Re: Package export error- Delivery activity
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sowmyad26011958

sowmyad26011958
- Adobe Campaign Standard
Hi @shelly-goel,First off thanks for replying and apologies for my delayed response.Yes, I tried exporting after changing the delivery ID and I tried deleting the Delivery itself as well yet I am seeing the same error. I thought it might be because of some caching issues. I resolved it by creating the new workflow copied from earlier by removing the delivery activities in and configured it from beginning

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Package export error- Delivery activity
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sowmyad26011958

sowmyad26011958
- Adobe Campaign Standard
I am trying to export one workflow template in which I have a delivery activity configured with some personalized content. When I try exporting the workflow template, it is throwing the below error. The 'Deliveries (delivery)' entity type uses a default ID ('DM2410') that may cause a conflict when importing the package. Change this name and repeat the operation.I changed the delivery ID and tried, still throwing the same error.I tried removing the delivery activity also, still throwing the same ...

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