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Leo_do_Mangue
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Re: Adobe Preflight crash on Android
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Leo_do_Mangue
- Adobe Experience Manager Mobile
There's a update for AEM Preflight on Google Play today. Version 2017.2. The problem still happens in this new version.The application opens and, after the login process, the application crash. After opening an article, the application crash.We can't work.Leo

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Re: Adobe Preflight crash on Android
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Leo_do_Mangue
- Adobe Experience Manager Mobile
Hello NathanThis is happening with any content. Only in Android 4.4.The Adobe Preflish APP work's fine in Android 6.0 and iOS.But almost all my devices have Android 4.4.Thanks for any help.Leo

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Adobe Preflight crash on Android
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Leo_do_Mangue
- Adobe Experience Manager Mobile
HelloWe are having some issue with Adobe Preflight app.A few weeks ago, we intalled the Preflight app in 15 devices Android. Everyday, when we are trying to see a new article, the app closes with a message "Adobe Preflight has stopped".This happes often. We already try to factory reset some devices and reinstall the Preflight app. But the issue happens again.We are wotking with SAMSUNG GALAXY TAB 4, Android 4.4, 16Gb of storage.We appreciate any help about it.Thanks.Leo

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Re: Explicit download disappear and download failure. Whats happening?
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Leo_do_Mangue
- Adobe Experience Manager Mobile
We need some information about this.

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Re: Preflight update failure
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The problem it's happening yet.We are working in the darkness without the preflight service.Leo

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- Adobe Experience Manager Mobile
Hello. Is there server issue? doesn't appear on Adobe Health status page. However I am unable to have an app/project updating properly in Preflight Adobe, any known issue tight now?Thanks.Leo

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Re: Explicit download disappear and download failure. Whats happening?
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Hello people.Just for update... We have no answer from ADOBE until now.The support team keeps in silence. We have a opened ticket waiting for a solution.Our customers still have the problem. And we can do nothing to help them.This problem it's happening since MAY. It's going to 4 MONTHS.It's really disappointing,Leo

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Re: Explicit download disappear and download failure. Whats happening?
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Just for information, the explicit download is still disappering from my customers device. And we are able to see it in our test lab.A quick review of what's happening:a. we have logged in our application;b. we explicit download 8 collections - we confirme that the application are using almost 4Gb in device storage;c. in the day after: - when offline, we confirm that the application are using 4gb in the device storage (Android configurations); - we try to access this collections, and the applica...

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Re: Explicit download disappear and download failure. Whats happening?
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Leo_do_Mangue
- Adobe Experience Manager Mobile
HelloSome news.The Adobe supprt team jsut said that this could be a problem with our INTEGRATOR ID.They ask me for our SERVER LOGS. Actually, I don't understand how this logs can be helpful. The INTEGRATOR ID is controlled by Adobe servers, right?Well, after this ADOBE Support team contact, the problem don't happen anymore. The download failure message don't appears anymore in our test labs. We will send the SERVER LOGS for Adobe Team ina few hours.I´ll keep the community informed.Thanks.Leo

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Re: Explicit download disappear and download failure. Whats happening?
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- Adobe Experience Manager Mobile
Hello peopleJust to keep you informed, the Adobe Support team has confirmed that this is a BUG.We are waiting for a solution.Thanks.Leo

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Leo_do_Mangue
- Adobe Experience Manager Mobile
New Information:Our team was trying to debug an Android device. Our intent was to find some kind of text log about the DPS application error.Anyway, with an Android Developer tool, we have success.When the error occours in the DPS application, the Android log register:06-30 10:47:30.374 9397-10342/? E/OPERATIONS: java.lang.Exception: Check content visibility failed at dps2.editorapositivo.colecaoemdigital.operation.helpers.CollectionDependencyHelper$3.run(CollectionDependencyHelper.java:241) at ...

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Leo_do_Mangue
- Adobe Experience Manager Mobile
More information...With some devices, I have visited 3 different places, with different internet connections and I see the problem. The aplication don't recognize the device wi-fi connection, and returns the error messages. Just the DPS application. The device work's fine with other applications (facebook, internet navigation, etc...).OK.... In the new release, in the application setup screen, when generating a new aplication or a new version for Android or iOS, I have a lot of options in the ne...

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- Adobe Experience Manager Mobile
Hello. New information.Today I receive a Apple customer. The collection lost the explicit download icon.And some collections do not open. But, the client don't receive the download failure message... The collections opens without background... some cards in blank....Thanks.Leo

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Hello NathanThanks for your reply. No, there is no problem with my Apple application.But my Apple application was generated in february/16. (I'm not confortable to update the Apple version because the Apple aprooving process.)The Android version was updated with the DPS release lauched in April/16.Trying to solve the problem, I have generated a new version yesterday. But I have no success and the problem still happens.I believe that my entitlement service it's working fine since my DPS 2014 appl...

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HelloFor a month, I´m having problems with my applications.The support team are unable to help me. Nobody knows whats happening, and I´m loosing customers everyday because my ADOBE application don't work.All my collections have the EXPLICIT DOWNLOAD available. But the DOWNLOAD BUTTON just disappear from my Android applications without any reason,I have to reinstall the application to see the EXPLICIT DOWNLOAD button again. And works just for some hours, when the button disappears again. And agai...

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Re: DP content disappears in AEM app on iPad
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Leo_do_Mangue
- Adobe Experience Manager Mobile
HelloI´m having the same problem with a ANDROID application.6Gb of content was lost from a customer device.We have a huge application. Something about 500 collections. Collections with 30 to 40 articles. Something about 8Mb each article.The device have 16Gb, Android 4.4. With the 6gb of content still have 2Gb of free storage.My application was generated in may/25.I appreciate any help.Thanks.Leo

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Re: Loosing off-line content - DPS2015 application
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- Adobe Experience Manager Mobile
Hello Thank you guys.A fez weeks I saw the bug fix, and we release a new version of our products.Until today, everything was fine.Today I receive a customer in my office, with the same problem.6Gb of content just disappear from the device.We are using the option to save the content for offline use, allowing the collection to be saved.I´ll see the other thread. Thanks again.Leo

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- Adobe Experience Manager Mobile
HelloMy users are working with off-line content in the classroom, in my applications generated by DPS2015 tecnology.Two weeks ago, we receive the first user mail. Now, we have almost 10 users with the same problem.The application, with off-line content, use almost 3Gb of storage. And then, one day, all the content is lost.At the first momment I think in user interation as a cause. But, with my tablet, in my office, the problem occours too.We are working with Android 4.4. The application was gene...

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Article file structure
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HelloThere is some documentation about the article file? I´m looking for some information about your structure and file organization...I have study the basic structure already, but I´m looking for a more complete information.ThanksLeo

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Re: Content download failed - DPS2015 applications
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Leo_do_Mangue
- Adobe Experience Manager Mobile
Thank you.

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- Adobe Experience Manager Mobile
Cristophe, thanks for your help.I´m sorry, my intent was just to discover if this situation is happening with someone else.The problem still persists, with high instability. My internet connection it's perfect. I have no reason to believe that this is happening only with my account, and that's why I´m asking the community.Thanks again, for your help.Leo / Brazil

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- Adobe Experience Manager Mobile
HelloThe download service for DPS2015 applications just stop, in this morning.I have two application, available in Apple Store and Google Play, and both of them returns a "download failed" message for any content.Yesterday, everything was working fine.I already check my internet connection. In DPS STATUS PAGE all the services appears functional.My DPS2014 application are working fine. The problem occours just in DPS2015 applications.I appreciate any help.Have a great day.Leo

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windows app problems
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Hello friendsI´m testing my application for WINDOWS operational system.We are lookin for some information about it. We appreciatte any help.1. Embedded fonts - works fine on Android and IOS; The Windows version looks like there is no embedded font, and all my cards appears with a default Windows font.There is something I can do to force a embedded font in Windows app?2. Webcontents - do not accept user interaction. The webcontent open the HTML content, but there is no mouse interaction. It's a s...

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Re: banner navto - one more time
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Leo_do_Mangue
- Adobe Experience Manager Mobile
Nathan, this is great.We will be waiting anxiously for news about this feature. And for a date too, when we will have this feature available.It's a great project. For now we have 314 collections. And at least 700 articles.This feature would be very helpful...Thanks.Leo

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banner navto - one more time
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HelloI have found this topic:https://forums.adobe.com/thread/2018174?q=bannerAnd, just for registration, I´d like to said that we are looking for this too.Would be very helpfull to have this option, with a banner linking to an article, for an specific page.This option is included in the road map, at least?Thanks.Leo

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Re: Call application SIGN IN service from BANNERS
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Hello.There is a plan to this feature in future?Leo

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- Adobe Experience Manager Mobile
Hello RoyThanks for your help.And, I´m sorry, I believe that I don't understand yout problem correctly.Oh, I see another thread about the problem with the Preflight app:https://forums.adobe.com/thread/2062360Thanks again.Leo

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Re: Error messages - DPS 2015
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Hello.Nope. It's a new article made with InDesign.But this one I have solved:The InDesign file have a WebContent inside, with a small HTML programming.In the HTML, there is a image named with a special char. In Brazilian Portuguese, any accent is considered like specials chars.When the special char was removed, the new article could be uploaded and published with no problem.Thanks for your time.But I insist... Would be very helpful to have a website to verify error messages and options to help a...

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Error messages - DPS 2015
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HelloThere is a website where we could find some help about error messages displayed in DPS2015?An example, for now we are trying to publish some contents and a failed is returned.The message says:The content was not published.Publish failed. Please try again later. [pubs-2000]Select publish to try again.But I don't know if the problem it's in Adobe systems, or in my articles...Thanks.Leo

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Re: Converting to DPS 2015
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- Adobe Experience Manager Mobile
Excellent questions.

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