User Profile

It would be great if the blue Verified Page/Profile icons displayed in the moderation feeds. This would create greater visibility of comments made by verified accounts.

Introduce the ability to view emoji characters in moderation feeds.

I would love the ability to view a moderation feed in reverse chronological order. We moderate oldest comments to newest so having to scroll down to scroll up each time is frustrating.

I'd like the visibility of our segment tags in Unified Moderation. This would mean if we had tagged someone's profile, this would show a little coloured tag when one of their comments appears in a moderation feed.

We have a need to create more than one Escalation Moderator groups. Currently when you escalate something to 'Escalation Moderators' it is sent to every user within that group. If you remove people from that group, you also lose the ability to escalate anything to them. I'd like everyone to remain on the list but introduce the functionality where you can create specific escalation groups based on a department or work unit, etc.

Similar to Hootsuite, I'd like the ability to see what apps people are using when they send us a tweet: We previously used this info to tweet back links to Android or iOS specific apps.

Add a share function in Unified Moderation where you can forward a Facebook comment or tweet to a colleague via email. This would be used for people who don't use the Adobe Social system but should be made aware of certain online comments.

When resolving an escalated item, you should be able to add notes about the actions taken. For example: f not action is required, then adding a note explaining this would be of great benefit.

When responding to a comment from the Author Details page, it should automatically appear as read after returning to Moderation. The same should apply when taking action on the View Details page. When returning to the Moderation screen, the comment that has been actioned should now appear as read.

The ability to set a default reply account (Twitter only) under the settings tab of an escalations feed. Similar to the feature available to Twitter feeds where you can set a default reply account.

The ability to search auto generated user profiles under Moderation would be very useful for my company. We monitor some user interactions with us quite closely and it would be good to recall their posts history at a later date.

I'd like to see easier access to Twitter and Facebook profile links from the user profile generated within Adobe Social. Currently when you view a profile you need to click the little Twitter or Facebook icon to get further information. This info should be available by default or the links should be readily available from their profile page.