So I select a bunch of report suites and go to edit the classifications to make them consistent. "The classifications for this report do not match for all report suites. Only classifications that match exactly can be viewed and edited across report suites." Now wouldn't it be helpful to tell me which report suites aren't exactly the same?

Right now, it's apparently not possible to include a comma inside a product name in SiteCatalyst. I presume this is some hard-coded limitation inside the data processing component. The solution is to strip commas from the source data. This is a bad solution. Munging data is just a bad idea. I can just see someone down the track, who doesn't know the story, doing some perversion or other with the data from SiteCatalyst and wondering why the numbers don't align. Then wasting a day or more before r...

We use the SiteCatalyst video reporting system to track video playback across our network of sites, but it doesn't record everything we want about video. We also record some performance metrics like buffering time and buffer underruns, so we have to record the video identifier as a prop and eVar. To get the unique video identifier classified, this means we have to upload the same update files three times to get the video classifications, prop and eVar all classified. The processing at the Omnitu...

It seems rather strange that I have to login to submit a support ticket, yet the person reading the ticket always has to ask my login and company login. Surely they can be passed into the ticketing system automatically? And how about a multi-select dropdown of the report suites so I can tell you exactly which suite I'm talking about?

Currently there is no way of knowing when my automated uploads of classifications have been processed and are available in my reports. I get a notification email that the FTP file has been accepted, but it can take anything from a few minutes to a days to process the classifications themselves. What's more, the notification email tells me how many lines had no effect, but doesn't tell me which lines. An additional notification email should be sent to advise that the classifications are available...