Hello, With the release of Hot Fix 2018.5.1 you all started to include
auto-renewal details for Apple subscriptions. This information is very
helpful when submitting Subscription based apps to Apple, as it helps
explain the nature of the auto-renew process. However we have a ton of
non-subscription apps that are in the store and are being updated as we
speak. The auto-renew details are now there by default on every
individual in-app purchase screen. Apple has gone as far as rejecting
several of ...
Hi Darren,Nothing has changed on our end as well. We just recently got
inquiries from customers a few weeks ago so I started to look into it.
The project settings are setup correctly, and individual purchases work
as expected, just not subscriptions. Right now if I try to purchase an
annual auto-renewal subscription (in Testflight) I will not get access
to the newest issue. Are you able to reproduce this same problem? I have
tried to email cresupp@adobe.com several times and do not get an
automa...
Hi Andrew, Thanks for responding. I have emailed cresupp@adobe.com and
have not received a response yet. Usually I get an email confirming the
ticket was created. If I should submit it elsewhere please let me know.
Thanks!Travis
Hello, Recently we started getting inquiries from customers from the App
Store about not being able to access their subscriptions. These are
customers who purchased a new subscription or already had a subscription
through Itunes. Since we do not have any access to any of their
information (because it is through Apple) I started to test out some new
subscriptions in Testflight. I noticed that when I sign up for an
auto-renewable year I do not get access to the newest issue as expected.
I have tri...
Hello, It has been about 6 months since I have built an AEM Mobile
Android app, and never had a problem until just recently. With the
latest build 2018.4 after loading the app and tapping an in-app purchase
nothing seems to happen. Have tried several tablets running 8.0 and 7.1
and multiple apps, from which purchases worked correctly on before. I
have made sure that the Google In-app purchasing checkbox is enabled
when building the app and entered the Google Play Shared correctly in
Project Sett...
When creating the IOS app I cant help but notice that the Portrait and
Landscape Dimensions are reversed, at least they appear that way. They
are,iPhone X Portrait Splash Screen *2436 x 1125iPhone X Landscape
Splash Screen *1125 x 2436Shouldn't Portrait be 1125x2436 and Landscape
be 2436x1125?It accepts either one it seems when I build it, however I
do not have an Iphone X to test with and would like to be certain which
one is correct. Please advise. Thanks!Travis Daniels
Thanks for the reply. To my knowledge there has always been a 1024x1024
image there in Itunes Connect, but this is the first time I have seen
the error. No problem though, replaced the image. However the splash
screen is still blank upon launch, do I need rebuild the app again?
Appreciate the help,Travis
Hello,I recently saw there was Hot Fix 2018.1.1 addressing the splash
screen errors I had reported few weeks back. I followed all directions
and updated Xcode to 9.2 and the AEMM signing tool to 2018.1. Then made
a new build and sent to Apple. I received an error from Apple and the
Splash Screens are still blank upon launch (see below). Please advise.
Thanks,Travis Daniels
Ok thanks for looking into it. I see what your talking about with
expanding and adding text, problem is we need to add a lot of
information. Mainly this, - Your purchase of a magazine subscription
through iTunes will, by default, auto-renew every 12 months- Payment
will be charged to your iTunes Account at the confirmation of purchase-
Your subscription automatically renews unless auto-renew is turned off
at least 24 hours before the end of the current period.- Your account
will be charged for r...
Hello, We are experiencing some difficulty lately in getting our app
approved by Apple. They state that the auto-renewal details MUST be
located on the Subscription order page when making a purchase. There are
not enough characters in the description field to include all the info
needed, but a link would suffice. We noticed there is a Privacy Policy
link located in the bottom left hand corner of the order page, is it
possible to make a Subscription Policy option tab available when
building the a...
Good Afternoon,Any developments on a fix for this? Curious if you all
will have an update before the holidays.Thank so much,Travis
DanielsOutdoor Sportsman Group - Integrated MediaDigital Publication
Analyst3330 Chastain Meadows Pkwy, Suite 200Kennesaw, GA
30144Travis.daniels@outdoorsg.com678-589-2077Any developments yet?
We can't figure out why there is no option to purchase individual issues
in the new AEM Mobile app for Windows. I assume this feature would still
be available. I have checked to make sure the Windows Main Package
Identity Name (shared secret field) is correct in the Store settings and
when building the app. From my experience, when the shared secret is
incorrect, there will be an error message when trying to make a test
purchase. In this case there isn’t even a dialog box inside the app to
try a...
The latest IOS hot fix below seems to have fixed some issues and created
some. Hotfix 2017.11.7 (November 16)iOS ViewerFixed an issue where you
could not see the price on the subscription dialog box for the current
collection. (AEMM-4156679)Verified that AEM Mobile apps work correctly
on the Apple iPhone X.Upon launching the app the splash screen pictures
do not show up. Have tried 3 different apps using an Iphone 7+ and an
Ipad Air 2 running IOS 11. Please advise asap. Thank you,Travis
We are experiencing problems with our IOS magazine apps. Downloads seem
to either time out or never fully complete. Tried several Ipads and
Iphones running 10.3.2 and 10.3.3. Seems to be IOS specific as I could
not replicate the problem with Android or Windows. I could not find
anything on the forums, and saw that there was a Hot Fix 2017.6.6 (June
6) for something similar (see below). I have rebuilt the app several
times to no avail. Any help would be greatly appreciated. Hot Fix
2017.6.6 (June...
I have the exact same problem. Actually it worked for the 1st couple
times I tried it, but recently it either doesn't copy anything, says its
already there and must be overwritten (which it isn't) or copies to the
wrong project entirely. I would really like to use this feature, as I
need to create 15 apps with the same exact layout. Have tried logging
out and in and different browsers. Any insight would be greatly
appreciated.
