travisd42936554

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Joined the community 06-06-2017 9:33:24 AM

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Re: AEM Mobile IOS Subscription Auto-Renew Details Option? - Adobe Experience Manager Mobile

Thanks Darren. I was able to finally try this and remove the text. I will look for August Hotfix as well. Travis

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AEM Mobile IOS Subscription Auto-Renew Details Option? - Adobe Experience Manager Mobile

Hello, With the release of Hot Fix 2018.5.1 you all started to include auto-renewal details for Apple subscriptions. This information is very helpful when submitting Subscription based apps to Apple, as it helps explain the nature of the auto-renew process. However we have a ton of non-subscription apps that are in the store and are being updated as we speak. The auto-renew details are now there by default on every individual in-app purchase screen. Apple has gone as far as rejecting several of ...

4.8K

Re: *Urgent - AEM Mobile IOS Subscriptions Not Working - Adobe Experience Manager Mobile

Hi Darren,Nothing has changed on our end as well. We just recently got inquiries from customers a few weeks ago so I started to look into it. The project settings are setup correctly, and individual purchases work as expected, just not subscriptions. Right now if I try to purchase an annual auto-renewal subscription (in Testflight) I will not get access to the newest issue. Are you able to reproduce this same problem? I have tried to email cresupp@adobe.com several times and do not get an automa...

1.5K

Re: *Urgent - AEM Mobile IOS Subscriptions Not Working - Adobe Experience Manager Mobile

Hi Andrew, Thanks for responding. I have emailed cresupp@adobe.com and have not received a response yet. Usually I get an email confirming the ticket was created. If I should submit it elsewhere please let me know. Thanks!Travis

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*Urgent - AEM Mobile IOS Subscriptions Not Working - Adobe Experience Manager Mobile

Hello, Recently we started getting inquiries from customers from the App Store about not being able to access their subscriptions. These are customers who purchased a new subscription or already had a subscription through Itunes. Since we do not have any access to any of their information (because it is through Apple) I started to test out some new subscriptions in Testflight. I noticed that when I sign up for an auto-renewable year I do not get access to the newest issue as expected. I have tri...

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Re: AEM Mobile Android In-App Purchase Button Not Working - Adobe Experience Manager Mobile

I did. Thanks for following up Darren.

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AEM Mobile Android In-App Purchase Button Not Working - Adobe Experience Manager Mobile

Hello, It has been about 6 months since I have built an AEM Mobile Android app, and never had a problem until just recently. With the latest build 2018.4 after loading the app and tapping an in-app purchase nothing seems to happen. Have tried several tablets running 8.0 and 7.1 and multiple apps, from which purchases worked correctly on before. I have made sure that the Google In-app purchasing checkbox is enabled when building the app and entered the Google Play Shared correctly in Project Sett...

3.5K

AEM Mobile IOS Iphone X Asset Requirements - Adobe Experience Manager Mobile

When creating the IOS app I cant help but notice that the Portrait and Landscape Dimensions are reversed, at least they appear that way. They are,iPhone X Portrait Splash Screen *2436 x 1125iPhone X Landscape Splash Screen *1125 x 2436Shouldn't Portrait be 1125x2436 and Landscape be 2436x1125?It accepts either one it seems when I build it, however I do not have an Iphone X to test with and would like to be certain which one is correct. Please advise. Thanks!Travis Daniels

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Re: AEMM Hot Fix 2018.1.1 Errors - Adobe Experience Manager Mobile

Yep looks like it was cached. Thanks for the help!Travis

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Re: AEMM Hot Fix 2018.1.1 Errors - Adobe Experience Manager Mobile

Thanks for the reply. To my knowledge there has always been a 1024x1024 image there in Itunes Connect, but this is the first time I have seen the error. No problem though, replaced the image. However the splash screen is still blank upon launch, do I need rebuild the app again? Appreciate the help,Travis

1.5K

AEMM Hot Fix 2018.1.1 Errors - Adobe Experience Manager Mobile

Hello,I recently saw there was Hot Fix 2018.1.1 addressing the splash screen errors I had reported few weeks back. I followed all directions and updated Xcode to 9.2 and the AEMM signing tool to 2018.1. Then made a new build and sent to Apple. I received an error from Apple and the Splash Screens are still blank upon launch (see below). Please advise. Thanks,Travis Daniels

6.2K

Re: IOS Subscription Policy Link Option? - Adobe Experience Manager Mobile

Ok thanks for looking into it. I see what your talking about with expanding and adding text, problem is we need to add a lot of information. Mainly this, - Your purchase of a magazine subscription through iTunes will, by default, auto-renew every 12 months- Payment will be charged to your iTunes Account at the confirmation of purchase- Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period.- Your account will be charged for r...

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Re: IOS Subscription Policy Link Option? - Adobe Experience Manager Mobile

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Re: IOS Subscription Policy Link Option? - Adobe Experience Manager Mobile

This is for an Iphone 7+.

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Re: IOS Subscription Policy Link Option? - Adobe Experience Manager Mobile

AEM Mobile.

9.0K

IOS Subscription Policy Link Option? - Adobe Experience Manager Mobile

Hello, We are experiencing some difficulty lately in getting our app approved by Apple. They state that the auto-renewal details MUST be located on the Subscription order page when making a purchase. There are not enough characters in the description field to include all the info needed, but a link would suffice. We noticed there is a Privacy Policy link located in the bottom left hand corner of the order page, is it possible to make a Subscription Policy option tab available when building the a...

9.4K

Re: Newest IOS Hotfix broke splash screens upon launch. Please advise. - Adobe Experience Manager Mobile

Good Afternoon,Any developments on a fix for this? Curious if you all will have an update before the holidays.Thank so much,Travis DanielsOutdoor Sportsman Group - Integrated MediaDigital Publication Analyst3330 Chastain Meadows Pkwy, Suite 200Kennesaw, GA 30144Travis.daniels@outdoorsg.com678-589-2077Any developments yet?

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Windows app has no option to purchase individual issues? - Adobe Experience Manager Mobile

We can't figure out why there is no option to purchase individual issues in the new AEM Mobile app for Windows. I assume this feature would still be available. I have checked to make sure the Windows Main Package Identity Name (shared secret field) is correct in the Store settings and when building the app. From my experience, when the shared secret is incorrect, there will be an error message when trying to make a test purchase. In this case there isn’t even a dialog box inside the app to try a...

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Newest IOS Hotfix broke splash screens upon launch. Please advise. - Adobe Experience Manager Mobile

The latest IOS hot fix below seems to have fixed some issues and created some. Hotfix 2017.11.7 (November 16)iOS ViewerFixed an issue where you could not see the price on the subscription dialog box for the current collection. (AEMM-4156679)Verified that AEM Mobile apps work correctly on the Apple iPhone X.Upon launching the app the splash screen pictures do not show up. Have tried 3 different apps using an Iphone 7+ and an Ipad Air 2 running IOS 11. Please advise asap. Thank you,Travis

2.5K

Re: IOS AEM Mobile Magazine Downloads will not finish or time out. - Adobe Experience Manager Mobile

Thanks for responding Darren. Can you give me direct line or email to do this? The link for AEMM under Customer Support says it cannot be reached..

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IOS AEM Mobile Magazine Downloads will not finish or time out. - Adobe Experience Manager Mobile

We are experiencing problems with our IOS magazine apps. Downloads seem to either time out or never fully complete. Tried several Ipads and Iphones running 10.3.2 and 10.3.3. Seems to be IOS specific as I could not replicate the problem with Android or Windows. I could not find anything on the forums, and saw that there was a Hot Fix 2017.6.6 (June 6) for something similar (see below). I have rebuilt the app several times to no avail. Any help would be greatly appreciated. Hot Fix 2017.6.6 (June...

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Re: Copy project from one layout to another - Adobe Experience Manager Mobile

Yep that did it! Thanks so much for your quick reply and fix.

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Re: Copy project from one layout to another - Adobe Experience Manager Mobile

I have the exact same problem. Actually it worked for the 1st couple times I tried it, but recently it either doesn't copy anything, says its already there and must be overwritten (which it isn't) or copies to the wrong project entirely. I would really like to use this feature, as I need to create 15 apps with the same exact layout. Have tried logging out and in and different browsers. Any insight would be greatly appreciated.

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