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Lookalike audience in AEP shows no data

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Level 2

Hi,

 

I created a look alike audience in AEP, however, I am not seeing any data.  Any idea why that would be the case.  The base audience has data. 

 

Thanks

6 Replies

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Community Advisor

Hey @CBSIMP 

When did you create the audience ?

It takes some time for it to get processed. Till the processing is complete, profile count shows up as 0.

IMG_5489.jpeg

https://experienceleague.adobe.com/docs/experience-platform/segmentation/ui/lookalike-audiences.html....

 

Also, what is your volume of base audience ? The profile count in the base audience ?

 

Cheers,

Abhinav

 

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Community Advisor

@CBSIMP 

Let's check the following:

 

What is the profile count for the base audience ?

 

Is this a a development sandbox ?

Do you have other look alike audiences as well in the sandbox?

 

We can dig deeper into it based on the above.

 

Cheers.

Abhinav

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Level 2

Hi @abhinavbalooni ,

 

The profile count for the base audience is around 400K and it's in production sandbox.  This is the first look alike that was created to test out this feature. 

 

Hope that helps. 

 

Thanks

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Community Advisor

@CBSIMP That's a pretty good volume to create a look-alike audience.

 

Would suggest raising a support ticket for this one. Might be a backend issue with the processing.

 

Cheers,

Abhinav

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Level 1

@abhinavbalooni how long does it usually take for the look-alike audience to be scored, and profile count to be available?