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Timeout From Adobe API


Level 2



We had set the application flow in such a way, whenever new data ingestion happens it gonna triiger an application which is deployed in Adobe IO by using HTTP URL. Recently we started to see a lot of timeout(with 1ms in-flight time) errors (screenshot attached). Any idea why it is happening?


FYI: Things were back to normal after a while without any manual intervention, Was there any outage from Adobe side? Our app is running in prod, this kinda issues were not acceptable from the product standpoint. 






If you say adobe io has some limitations with availability we can think of someother solution to handle this event in a real-time.







2 Replies



Hi @AntonyThanislas , @SundarSritharan -

If you suspect that the system went down during a particular timeframe, please work with customer / partner support to confirm if there were any incident then.

Regarding the platform stability, IO Runtime is in production with an SLA. The system is designed and operated to respect its committed availability.


It looks like you are using IO Runtime to handle webhooks from IO Events? You might consider registering your Runtime actions directly for events delivery instead of webhooks, which enhances the security of your implementation. https://www.adobe.io/project-firefly/docs/resources/events-runtime/