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SOLVED

What could be the reason for drop in audience to 0?

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Level 1
 
1 Accepted Solution

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Correct answer by
Employee Advisor

Hello @shruti04 ,

 

To investigate this issue, more details are needed. Hence, I request you to please raise a support case via clientcare@adobe.com handle and provide the following details:

1. PID / IMS OrgID/Company Name

2. Segment ID/Name

 

Regards

Ankita Sodhi

View solution in original post

3 Replies

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Level 2

Hi @shruti04 ,

 

Can you please share a specific example of the audience?

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Level 1

For onboarded traits from Marketo, the audience size has became 0 and it is affecting the segment made using those traits. So what could be the reason behind this and how can I increase the size of traits so that eventually my segment size can increase?

Avatar

Correct answer by
Employee Advisor

Hello @shruti04 ,

 

To investigate this issue, more details are needed. Hence, I request you to please raise a support case via clientcare@adobe.com handle and provide the following details:

1. PID / IMS OrgID/Company Name

2. Segment ID/Name

 

Regards

Ankita Sodhi