What could be the reason for drop in audience to 0?

[kaush1889]

Hi @shruti04 ,

Can you please share a specific example of the audience?

[shruti04]

For onboarded traits from Marketo, the audience size has became 0 and it is affecting the segment made using those traits. So what could be the reason behind this and how can I increase the size of traits so that eventually my segment size can increase?

[Ankita_Sodhi · Accepted solution]

Hello @shruti04 ,

To investigate this issue, more details are needed. Hence, I request you to please raise a support case via clientcare@adobe.com handle and provide the following details:

1. PID / IMS OrgID/Company Name

2. Segment ID/Name

Regards

Ankita Sodhi