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Hello,I have received a notification in Marketo of an error when an existing lead submits a form and it cannot update their info which is already in SFDC. We do not want to create two leads, so what is the best way to notify Inside Sales to ignore the new lead entry and to contact the new lead from their existing contact/opportunity?Thanks,Devraj

Could someone please tell me what the "additional percentage space"(for lack of a better descriptor) is? I understand that the colored space shows your actual percentages, but I am confused about the additional section. (Banana for scale)Thanks,Ryan

Does Marketo support double byte entry?

MyFitnessPal – Marketo.comMarketo.comShould we include Case Studies like this on the Marketing Nation Community?Case StudyMyFitnessPal Article Printable“MyFitnessPal is committed to taking what’s hard about living a healthy lifestyle and making it easier. Our mission requires that we consistently sharing relevant content, recipes and insights that eliminate the frictions of forming healthy habits. But it can be infinitely challenging when you have tens of millions of users. Marketo helped us address this significant challenge, gave us the ability to scale and helps us leverage things like personalization, analytics and segmentation to deliver the right content to the right people at the right time.”Tara-Nicholle Nelson Vice President of Marketing MyFitnessPal MyFitnessPal Leverages Marketo to Engage 65 Million UsersHighlights4 million unique visitors to blog each monthQuickly ramped to sending 100 million emails per month with MarketoUser engagement increased double digitsChallengesMy

Hi, We've recently created our first nurture stream - hurray!! The email consists of 5 emails and the plan we had was:email 1 - would be sent to everybodyemail 2 - would be sent to everybodyemail 3 - people who have engaged in either email 1 or 2 would get this emailemail 4 - as aboveemail 5 - everyone who engaged in the last 2 emails. Email 1 and 2 have already gone and today we would like to send number 3. I have looked at the members who are set to receive the email today and that is everyone in 1 & 2 even though they have not engaged. Should we have set up a separate stream for each email or is there a way to eliminate member through one stream? I.e people who did not open email 1 and 2 do not receive email 3. Any help would be appreciated!! Thank you

Hi there! I am trying to create an Engagement Program that will send emails 5 days later, than 10 days later, than 14 days laters, etc. Here's my plan to send each email:I created smart campaigns to "Pause" them for the nurture and wait the desired number of days before sending the next email. See screen shot below. My plan was creating pausing campaign for each of the wait days so that I have the ability to see where folks are. Just wanted to know if I am going to in the right direction or am I totally going to hit a wall or maybe there's been a better way of doing this.Any feedback would be greatly appreciated!

Hi community!We have just migrated to having our email send to Marketo, previously we were deploying through NetSuite. NetSuite and Marketo's reporting is a little different, we were able to see how many people replied to the email that was being sent, and the clicked rate was much higher. I believe it's because NetSuite counts each link clicked in the email, and if a client returns to the email and click the link again it will count.From my understanding, Marketo regardless of how many links are in the email counts a "clicked" as one. That will pose as a problem because we want to track how well certain links do from this month to the previous month and on average we have a LEAST four links to click within the email. I've been looking at the Email Performance Report and the number clicked is significantly low than the number clicked in the Email Link Report (about 1,000 off). Is there a particular report that I should be looking at to be able to compare the number of total clicks with

Synchronizing Email Unsubscribes Across Instances - Marketo Developers BlogCheck out the Developer BlogShared with Jive Anywherehttp://developers.marketo.com/blog/synchronizing-email-unsubscribes-across-instances/

I was considering posting in Moz, but I thought I'd first go to Marketo since it is closer in my heart ;).  We are doing some housekeeping as we look at new landing pages. The default in Marketo is “Index, No Follow.”   We’re going to have our temporary email and paid media campaign landing pages to be set to “No Index”  because we don’t want them to be considered duplicate content of more permanent website/learning center which contain the same assets and similar copy.What is the best approach with "No Follow?"  Will "no follow" on landing pages allow search engines to crawl the confirmation page? 

We have a phone numbers provisioned for certain campaigns or events. Is there a way or a best practice to track the inbound calls to our sales department, that will feed into our marketo instance?

Hi Marketo community-Looking for some help for an upcoming event we are hosting in Belgium. We want to send a print invitation with the URL to the Marketo registration page as well as an email invitation with the same URL. Does anyone know how we could attribute the different channels of print and email to the registrants for the event? Any help would be great.Thanks,

anyone have good/bad experience sending email the week of a summer holiday in the US?  Specifically Memorial Day?  We anticipate lower open rates as some people make take the rest of the week off, but is it so bad that we shouldn't send on the Tuesday after?

I deployed an email campaign last week and received the below soft bounce error message for about 60 leads this campaign was deployed to:554 5.4.5 [internal] Delivery not attempted (message expired)These 60 leads are comprised of clients at two different firms. We have successfully been able to email them in the past, so I am not sure why they bounced for this specific email. Can someone decypher what this error message is saying and why these leads bounced? I found this article that looks like it might be Network Congestion:https://community.marketo.com/MarketoDiscussionDetail?id=90650000000Ph6TAASDoes this just mean at the day/time I sent these campaigns, these firms were experiencing "congestion" for that 36 hour period? If so, is there any best practices on how to avoid this and should I attempt to resend them this campaign?

Hi Marketo CommunityI need some help here and just some inspiration. The new feature Linkedin Lead Accelrator Integration, where can I find the Linkedin API secret key I need here:https://docs.marketo.com/display/public/DOCS/Add+LinkedIn+as+a+LaunchPoint+ServiceAnd do someone have experienced this new feature?

We've set up an SLA so that anytime a lead becomes MQL we wait 5 days and if there has been no activity logged by a sales rep, an alert is sent to Marketing and their manager.Right now we are using the "days since last activity' custom field on the opportunity object. However, this field does not sync with Marketo. Marketo support suggested we set up a workflow in SFDC to map the field on the opportunity object to a contact field. I spoke with our SFDC admin and he says this is not even possible in SFDC.Anyone have any experience mapping a custom field on the opportunity object to a contact field so we can view this data in Marketo?

I have a problem. I want to start getting much more granular source information about the offers and content we're creating, but I don't want to put forms in front of my known leads, especially for content. Take a nurture campaign for example. I'd rather remove the barrier of a form and send someone to a landing page or the asset itself directly. The problem is, I lose the ability to capture the utm parameters I use to tag my links, and associate them with the lead. So to put it in terms of an example,let's say I am driving traffic to a whitepaper via multiple sources, some with a form in front of the asset (social, advertising, etc) and others with an ungated asset (email). I can track all sources as having consumed the content, but I can only see the utm details for the form conversions. My question is: is it possible to leverage the Munchkin API, or any of the APIs for that matter, to get Marketo to parse the querystring on a particular page visit, and associate those values with th

We are trying to manage our lead database size in Marketo. We have changed our criteria-based sharing rules in Salesforce to not allow Marketo to see any contacts or leads from Salesforce that do not have an email address. The rules are in place in Salesforce, and the Marketo user is unable to see those contacts/leads when logged into Salesforce, but Marketo is still showing all those leads in the Marketo lead database. How do we get Marketo to update to accomodate for the new sharing rules and get rid of the leads Marketo should no longer be seeing based on new sharing rules?

Looking for tips and tricks on how to create a scoring system that grades leads based on their demographic and behavioral activities. Instead of giving them numeric values.

I'm having a difficult time with this new community. I am looking for a simple, step by step on how to build an engagement program. I think i've figured out most of it, but hit a wall with finding the smart list and flow...please help. and please don't provide me with an old link, as none of them work any more. :/ thanks.

Hello! We've recently come across an issue where if the email address changes in SFDC, Marketo changed the "EMAIL OPT OUT" field to "FALSE". This is a problem when someone has requested an unsubscribe, but then changes their email address for contact from our support staff.Is this supposed to happen? Or is something larger at play?Thanks!

We send emails on behalf of sales reps worldwide, and in Japan/Japanese, the custom is to sign off as Lastname Firstname if you have a Japanese Name (in japanese characters).  My thought is to use a custom lead owner field for "lead.Lead Owner Last JP" and "lead.Lead Owner First JP". Problem is that about half of our leads/users with a Japanese language preference are owned by non-Japanese reps (with no Japanese name).Ideally, I'd do something like:{{lead.Lead Owner Last JP:default={{lead.Lead Owner First Name}}}}  {{lead.Lead Owner First JP:default={{lead.Lead Owner Last Name}}}} 

I need to trigger a welcome email for all EXISTING leads for whom "platform user" value is changed to TRUE.However, I also need to trigger this email for all NEW leads for whom I import with "platform user" value as TRUE. The data value changed to will not apply to these folks as their platform user value will be set to TRUE from the get-go and not changed to TRUE. Also, I can't send this email to all new leads as they are all not platform users.I'm picturing this:Data Value ChangesAttribute: Platform UserNew value: trueORLead is Created ANDPlatform user = trueSo this would be 1 or (2 and 3)However, the advanced filters option remains inactive (grayed out). How can I accomplish my goal?

Hello,I went into My Cases and was not able to close out an open case. I read the support document and it said to mark as resolved as I used to BUT there is no place to actually do that.Please advise.Julie

Basically we are rolling out landing pages with content that is member specific.For example if we created landing pages for companies they would have URLS such as:info.scmworld.com/marketoinfo.scmworld.com/silverpopinfo.scmworld.com/eloquawe would like to give each company a password to access the page, so they would be directed to the landing page which would request a password that they could enter into a field and if it matched they would be directed to the next page.Is that possible at all?