Adobe Workfront Experts on Workfront Governance | Community
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jon_chen
Community Manager
Community Manager
January 8, 2025

Adobe Workfront Experts on Workfront Governance

  • January 8, 2025
  • 14 replies
  • 11628 views

February 12th, 2025

 

We are happy to welcome Cynthia Boon and Nichole Vargas of the Customer Success team at Adobe for an AMA session about Workfront Governance.

 

Our experts:

  • Nichole Vargas & Cynthia Boon are Customer Success Managers at Adobe. 

 

How this AMA works:

  • This thread will open on Wednesday, February 12, for you to start submitting your questions 
  • Reply to this post with any questions you have for our Experts. They will reply to as many of your questions as possible. 
  • After the AMA is over, the thread will be locked for new replies, but it will remain visible as a resource. 

14 replies

Level 3
February 12, 2025

A new question: As a group admin I will this year look more into training new team members and stakeholders of our team, that are not heavy Workfront users. The system has been rolled out for the entire team 2 years ago, but the previous group admin left short after those initial trainings causing some knowledge gaps for the current team. I would love to track adoption and I know that there is the Workfront Usage Dashboard in the blueprints, but what I am missing is not only a login report by record count and an assignment report, but actually would love to track the utilization of Workfront. What did the users do by user group/job role. Is there any recommendation?
Also for surveys after Workfront trainings where did you track answers? Via an integration with Workfront or within Workfront through e.g. request queue?

Thank you for your responses and thoughts in advance!

KIMBERLYREA
Community Advisor
Community Advisor
February 12, 2025

I do this several ways: 

 

1. logins

2. An audit report

3. A proofing audit report

 

Audit report is a Note report. I have prompts on all different areas of filter like access level, group, home team, portfolio, program, and most importantly entry date to pull the date range down. 

(the owner of the action would be in that red box but I had to hide for data privacy) 

 

I have the same style of report for digital proofing comments to see how engaged they are with proofing. 

 

 

February 12, 2025

Hi! Are there any live sessions with Adobe team where we can ask specific in-depth questions pertaining to our projects?

CynthiaBoon
Adobe Employee
Adobe Employee
February 12, 2025

Hello!  If you'd like to chat with me and Nichole, along with other fabulous customers (like are Community Advisors!), I'd recommend that you start with our Workfront events.  We offer around 9 events per month, with a couple of them dedicated to open crowdsourcing questions.  Those are our "Connect" events, so we could chat through questions, and then everyone could offer advice.  Here's the link to the upcoming sessions this month, and we'll be adding the March events by the end of this week. https://experienceleague.adobe.com/events/?lang=en 

Lyndsy-Denk
Community Advisor
Community Advisor
February 12, 2025

I echo this recommendation. I've learned so much more and faster through these events because the community is so engaged, encouraging, and creative.

Level 3
February 12, 2025

Do you align your governance strategy and/or documentation with your system admin or other group admins? If so, what are best practices?

NicholeVargas
Adobe Employee
Adobe Employee
February 12, 2025

Great question @trakill! Yes, you should absolutely align your governance strategy and documentation with both System Admins and Group Admins, as that is crucial for ensuring consistency, smooth operation, and effective use of Workfront across the organization. Workfront has various layers of user roles and permissions, and establishing clear governance guidelines will help prevent misalignment, errors, and inefficiencies. Here are a few best practices to help frame the initial conversation: 

  • Define Roles & Permissions: Clarify roles and responsibilities for system and group admins. Sample job descriptions can be found in the post, Event Follow-Up: Making the Case for Group Admins 
  • Centralize Documentation: Maintain a single, up-to-date hub for governance policies and workflows.
  • Change Management Process: Implement a formal process for documenting and communicating changes. 
  • Ensure Consistency: Standardize naming conventions, templates, and workflows across teams and departments. 
  • Training & Support: Provide initial training and ongoing support for governance practices.
  • Reporting & Monitoring: Regularly review system usage and compliance with governance policies.
  • Regular Reviews & Feedback: Schedule periodic reviews and incorporate feedback for continuous improvement.

 

Lyndsy-Denk
Community Advisor
Community Advisor
February 12, 2025

Completely agree. Additionally, we have related systems to Workfront (our DAM), so it's essential that Workfront system administration coordinate with that admin, too. Lucky for me, I am also the admin for our DAM.

jon_chen
Community Manager
jon_chenCommunity ManagerAuthor
Community Manager
February 12, 2025

The event is now OVER. Thanks so much for the meaningful discussion and stay tuned for our future events and AMAs on the Experience League Events page

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