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Pradeep-Jaiswal
Pradeep-Jaiswal
Level 6
Jul 21, 2025 5:58 PM UTC
Solved

Sample profile not visible in the audience

when i open any audience including having thousands of profile qualified under the audience, it still show zero sample profile in the segment UI. I have checked for few other segments too. for most of them it shows blank screen, and for segment it shows 'check back later' message.

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TylerKrause
TylerKrauseAccepted solution
Adobe Champion
Jul 22, 2025 2:48 PM UTC

Hey Pradeep - we've run into this issue as well. Our solve was to run the following query: 

select
your identity,
segmentmembership['ups']['segmentID']['status']
FROM
SnapShot Table
where segmentmembership['ups']['segmentID']['status'] is not null
limit 5


This can get you a sample of 5 profiles and you can of course increase the limit if you need more.

Hope this helps!
Tyler Krause

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4 replies

itsMeTechy
itsMeTechy
Level 4
Jul 22, 2025 9:19 AM UTC

are the qualified profiles available for activation to destination?

 

when you do profile lookup for any of the qualified profiles does the audience show up under the tab segment membership?

 

this is mostly a system issue, and you need to raise a support ticket to get it fixed.

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DavidRoss91
Community Advisor
DavidRoss91Community Advisor
Community Advisor
Jul 22, 2025 1:30 PM UTC

@pradeep-jaiswal 

Sample profiles are based off of the sample job runs. Here is some more information on how this works Preview Sample Status (Profile Preview) API Endpoint | Adobe Experience Platform

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David Ross
    TylerKrause
    Adobe Champion
    TylerKrauseAdobe ChampionAccepted solution
    Adobe Champion
    Jul 22, 2025 2:48 PM UTC

    Hey Pradeep - we've run into this issue as well. Our solve was to run the following query: 

    select
    your identity,
    segmentmembership['ups']['segmentID']['status']
    FROM
    SnapShot Table
    where segmentmembership['ups']['segmentID']['status'] is not null
    limit 5


    This can get you a sample of 5 profiles and you can of course increase the limit if you need more.

    Hope this helps!
    Tyler Krause

    Translate
      Sukrity_Wadhwa
      Sukrity_Wadhwa
      Level 4
      Jul 29, 2025 8:04 AM UTC

      Hi @pradeep-jaiswal,

      Were you able to resolve this query with the help of the provided solutions, or do you still need further assistance? Please let us know. If any of the answers were helpful in moving you closer to a resolution, even partially, we encourage you to mark the one that helped the most as the 'Correct Reply.'

      Thank you!

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      Sukrity Wadhwa
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