Reasons why Segmentation Service thinks there's no data in Dataset column | Community
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MktgCloudUser
MktgCloudUser
Level 4
December 7, 2024

Reasons why Segmentation Service thinks there's no data in Dataset column

  • December 7, 2024
  • 3 replies
  • 696 views

Hello,

What are the reasons the Segmentation service (both is build and in sharing attributes for Destinations) thinks there's no data in a dataset column?  The Dataset & Schema are enabled for Profile and segmentation can see data in other columns. I'm using the OOTB Loyalty Fieldgroup with no modifications.

 

In the images below, it's saying there's no data in the loyalty.tier column but the Dataset preview and the Query Service clearly shows there is data.  Any way I can fix this?

 

3 replies

RiteshY18
Community Advisor
RiteshY18Community Advisor
Community Advisor
December 9, 2024

@mktgclouduser  did you check below 

- is the dataset mapped to the correct XDM schema?

- Does the data type match the schema definition?

-  Is the dataset enabled for the profile?

    DavidRoss91
    Community Advisor
    DavidRoss91Community Advisor
    Community Advisor
    December 9, 2024

    @mktgclouduser How much time has passed since the data was ingested? Has the Global Segmentation Job run happened since the data load?

      kautuk_sahni
      Community Manager
      kautuk_sahniCommunity Manager
      Community Manager
      December 16, 2024

      @mktgclouduser Did you find the suggestions helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

      Kautuk Sahni
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