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Harveer_SinghGi1
Community Advisor
Community Advisor
February 24, 2025
Solved

Profile dashboard refresh time.

  • February 24, 2025
  • 3 replies
  • 1065 views

Hi Team,

The documentation states that profile dashboard provides important information about your Real-Time Customer Profile data, as captured during a daily snapshot.

At what exact time is the update done in the UI? Is it same across all customers or depends upon individual setups/imgestions.

Thanks

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Best answer by DavidRoss91

Hi @kotisyamala and @davidross91 , thanks for your inputs. From the documentation it is clear that snapshot is taken once a day and I can verify that in profile snapshot dataset also that shows one batch ingested every day but the completion time in dataset view and the profile dashboard last update timestamp don't match,

Last modified in dataset: 03/03/2025, 3:45 PM

Profile Dashboard timestamp: 03/03/2025, 5:30 AM

Even if we ignore the huge difference in timestamps, shouldn't the profile dashboard timestamp be after snapshot dataset last update timestamp?

Cheers!


@harveer_singhgi1 The understanding that I have, is that the dashboard itself only updates once daily. So, that would mean if the dashboard update is done prior to the snapshot update, you would not see the update in dashboard until next day. 

3 replies

DavidRoss91
Community Advisor
Community Advisor
February 24, 2025

Hi @harveer_singhgi1 

I can confirm the update is done 1x per day. As for the timing, that I am not sure and my best guess would be that it could be different across organizations. Would most likely be best to reach out to your Adobe Support rep for that info.

KotiSyamala
Level 5
February 25, 2025

The evaluation job prepares the counts, while the export job updates them across the UI. You can verify this under monitoring, as it runs daily at a fixed time configured for your sandbox.

DavidRoss91
Community Advisor
Community Advisor
February 25, 2025

@kotisyamala correct me if I’m wrong but I don’t believe the export you can see under monitoring will be the exact time the snapshot updates

KotiSyamala
Level 5
February 25, 2025

Right after the export job completion, I noticed all the UI elements getting updated.

kautuk_sahni
Community Manager
Community Manager
March 5, 2025

@harveer_singhgi1 Did you find the suggestions helpful? Please let us know if you need more information. If a response worked, kindly mark it as correct for posterity; alternatively, if you found a solution yourself, we’d appreciate it if you could share it with the community. Thank you!

Kautuk Sahni