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C
CBSIMP
Level 3
December 12, 2023
Question

Lookalike audience in AEP shows no data

  • December 12, 2023
  • 1 reply
  • 1415 views

Hi,

 

I created a look alike audience in AEP, however, I am not seeing any data.  Any idea why that would be the case.  The base audience has data. 

 

Thanks

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1 reply

abhinavbalooni
Community Advisor
abhinavbalooniCommunity Advisor
Community Advisor
December 12, 2023

Hey @cbsimp 

When did you create the audience ?

It takes some time for it to get processed. Till the processing is complete, profile count shows up as 0.

 https://experienceleague.adobe.com/docs/experience-platform/segmentation/ui/lookalike-audiences.html?lang=en#:~:text=In%20Adobe%20Experience%20Platform%2C%20Look,customers%20with%20your%20marketing%20campaigns.

 

Also, what is your volume of base audience ? The profile count in the base audience ?

 

Cheers,

Abhinav

 

C
CBSIMPAuthor
Level 3
December 12, 2023

HI @abhinavbalooni ,

 

It has been a week.

 

Thanks

abhinavbalooni
Community Advisor
abhinavbalooniCommunity Advisor
Community Advisor
December 12, 2023

@cbsimp 

Let's check the following:

 

What is the profile count for the base audience ?

 

Is this a a development sandbox ?

Do you have other look alike audiences as well in the sandbox?

 

We can dig deeper into it based on the above.

 

Cheers.

Abhinav

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