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GigiCotruta
GigiCotruta
Level 4
Sep 30, 2025 1:23 PM UTC
Question

Custom personalization with attributes does not export Profile atributes

We have configured the destination and mapped some attribues:

 

The flow was as following: 

1. Created a audience

2. Created a profile

3. Send an event that qualified the profile for the audience

4. Checked the audienceMembership

5. Sent a pageView via Web SDK and received this response:

 

As you can see, there are no profile attributes, which are populated in the Hub profile: 

 

P.D. We are trying the Edge Network API call in the DEV Sandbox, just in case it is relevant. 

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10 replies

mdonke
Level 4
Oct 1, 2025 7:38 AM UTC

Hello Gigi,

 

I don't think profile attributes will come via WebSDK.

You need to use Edge Network API calls in an authenticated context.

https://experienceleague.adobe.com/en/docs/experience-platform/destinations/catalog/personalization/custom-personalization

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    GigiCotruta
    GigiCotrutaAuthor
    Level 4
    Oct 1, 2025 8:29 AM UTC

    Thank you, @mdonke 

    You are totally right. I tried the interaction API call and I got this response: 

    I was expecting the segmentMembership and the attributes, but I can't see those. Did I forget to toggle anything? Any idea of what could be possible happening?

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      DavidRoss91
      Community Advisor
      DavidRoss91Community Advisor
      Community Advisor
      Oct 1, 2025 4:06 PM UTC

      Hi @gigicotruta  I think maybe you are needing this documentation? 

      Look up edge profile attributes in real-time | Adobe Experience Platform

      or potentially this curl: 
      curl --location 'https://platform.adobe.io/data/core/ups/models/Profile/edge/entities?schema.name=_xdm.context.profile&entityId={{infohere}}&entityIdNS={{infohere}}&liveDataMode=SEPARATE' \
      --header 'Content-Type: application/json' \
      --header 'Authorization: Bearer' \
      --header 'x-api-key:  \
      --header 'x-gw-ims-org-id:  \
      --header 'x-sandbox-name: '

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      David Ross
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