Authentication Error when connecting to SFTP Destination Connector in RTCDP | Community
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RyanMoravick
RyanMoravick
Level 4
April 11, 2024
Solved

Authentication Error when connecting to SFTP Destination Connector in RTCDP

  • April 11, 2024
  • 1 reply
  • 618 views

Hello, I am trying to use the SFTP Destination Connector in RTCDP and running into an authentication error. The destination is SFMC and I have created a SSH key and added it to my FTP account in SFMC following the documentation listed below. Ive also followed the Adobe documentation on troubleshooting such errors but I am still getting an authentication error when trying to connect to the destination. Any tips on how to resolve this would be greatly appreciated!

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Best answer by Kumar29917170hcyp

Hi @ryanmoravick,

One thing most of us forget is to whitelist the IP ranges; you will have to add them to your allowlist, to safely export data from Experience Platform to several storage destinations

The documentation provides IP ranges that you can add to your allowlist:

https://experienceleague.adobe.com/en/docs/experience-platform/destinations/catalog/cloud-storage/ip-address-allow-list

 

Regards,

Kumar Saurabh

1 reply

K
Adobe Employee
Kumar29917170hcypAdobe EmployeeAccepted solution
Adobe Employee
April 15, 2024

Hi @ryanmoravick,

One thing most of us forget is to whitelist the IP ranges; you will have to add them to your allowlist, to safely export data from Experience Platform to several storage destinations

The documentation provides IP ranges that you can add to your allowlist:

https://experienceleague.adobe.com/en/docs/experience-platform/destinations/catalog/cloud-storage/ip-address-allow-list

 

Regards,

Kumar Saurabh

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