Adobe Marketo Engage

IssueYou encounter a "Couldn't connect to host" SFDC sync error. EnvironmentSalesforce SolutionThis is a message returned by Salesforce to Marketo indicating that for some time, Salesforce couldn't be accessed because the SFDC servers were temporarily down. This could be caused by transient SFDC Server issues/outages but is most commonly caused due to scheduled Salesforce database maintenance.When these errors occur, Marketo will continue to sync to SFDC where it last left off once the Salesforce servers are back up and running - however, this only applies to records already syncing with SFDC.If any records affected by this sync error were attempting to initially sync (through "Sync person to SFDC" flow steps, for example), then the flow steps need to be run again to push any of those records to SFDC for the first time. The global background sync works on its own and will automatically retry to sync any recently updated records (that were already previously syncing with SFDC) after t

IssueMy SFDC production instance is undergoing Instance Refresh Maintenance in SFDC. Will this impact the SFDC and Marketo sync?Salesforce Article:Help And Training Community SolutionProvided the org ID of your SFDC environment stays the same, it will remain connected to your Marketo instance.As best practice, double check with your SFDC team that all of your SFDC records will retain their unique IDs after the refresh.After the refresh occurs, double check that the Marketo connection in Marketo (under Admin > Salesforce) is intact. 

IssueYou encounter the error "XSRF Protection Mismatch: User does not have access" when trying to access a Marketo instance, or when using the instance switcher to change from 1 instance to another. Root CauseThis error can happen when you have multiple Marketo tabs open or can be due to session cookies, and the resolution is to clear cookies and re-try. If the error persists after clearing cookies, please reach out to Support.

Apologies if I am missing something glaringly obvious, but is there any sort of issue with date fields and the isEmpty() conditional? Running into an issue where a visually empty field on my end is returning a value as if there was data in the field? It's a Date field type and there's only one record - but for the below loop it's returing the #else value even though the field in the UI is blank.#foreach ( $item in $digitalBankingProfileList ) #if ( $item.luminDigitalBankingLastLoginDate.isEmpty() ) This works correctly #else Script is broken #end #endIs it actually a NULL value that's making it see it as not actually empty? 

Hi All,We have configured Marketo Sales Insight in Salesforce. The Marketo tab is working fine, but when trying to access the 'MSI Marketo Sales Outbox,' it shows a permission error. Could someone provide input on the exact permissions needed for this.Thanks in advance. 

we want to link to the self scheduler link if it’s populated and link to a default if it’s not. We also want to add a UTM query string to the end of the unique self scheduler link. Here is the logic I currently have:    the else is working but the if is not, any insight?

I see some older posts on this topic wondering if there has been any new solutions. The post from 2019 suggests it works if you use a trigger campaign but that didn't work for me. Essentially I'd like to "cc" a token (which contains an email address) when sending an Alert.

IssueA lead shows as being a member of a campaign that had a single flow step of 'Change Data Value'. However, the lead doesn't show in the Results tab of the campaign, nor is the CDV activity logged in the activity log for the lead. SolutionThis can happen if the field to be updated was blank/null, and the new value in the CDV flow step is derived from another field, using a token, and this other field is also blank. Because the value 'changes' from blank to blank, we don't log anything in the activity log, but the lead is a member of the campaign.

If the user makes changes to the my tokens, snippets, etc during the processing of the an email that is using head start, will those changes be reflected—NoIf someone unsubscribes during the processing of the an email that is using head start, will they receive the email—YesCan you cancel a head start program once the processing of the an email that is using head start has begun—YesWhat happens to the processing data when someone cancels a program during the processing of the an email that is using head start—It is deleted (I.e. Program membership, etc.)  

SummaryFlow step choice condition for "Person was Deleted from SFDC" with 'in past' "7 days" causes campaign failure IssueThis flow step choice type causes a campaign failure because it is not supported.   This is expected behavior. SolutionCustomers have to use Member of Smart List as indirection for the desired filter condition.   i.e. Create a new Smart List with the "Deleted from SFDC" filter.  Then change this failing flow step choice to use 'Member of Smart List' with the Smart List just created.  Example flow step:

IssueMy token is not displayed correctly in view as webpage version of email. EnvironmentIf customers manually type a {{my.token}} and use uppercase M such as {{My.token}}, then the view as webpage version of email may not render that token as expected. The feature to HTML encode lead tokens (source of external data) for security reasons, applies to my tokens that incorrectly use uppercase M. HTML Encode Tokens SolutionUse the token picker to pick the correct lowercase {{my.token}}.

IssueEmail won't be approved due to too many custom tokens SolutionSometimes when approving an email with a large number of of tokens, the following error message will appear: 'The number of custom tokens in the email exceeds the limit '     This means that you have too many custom tokens in the email and that if you wish to approve the email, you will need to remove one or more of your custom tokens in the email.    Its important to note that this only applies to custom tokens, which are tokens based on a custom field in Marketo.  This means that while you will be allowed to add more of the standard tokens to the email and approve it, you will not be allowed to go beyond the 40 custom token limit we have in place for the non-standard tokens. Here you will find all the standard tokens in Marketo

I am looking to create a trigger campaign based on multiple Web Page visits. I can find a work around if there is only two pages, however I would like to extend the amount of web pages from 2 to 4. This mean if someone were to visit any combination of Web page 1, 2,3, or 4 they will then receive an email. The minimum visits a person would need before receiving the email would be 2.  With Marketo limitations on triggers I am not able to simply create a single campaign with 4 different triggers. Looking for the best way to tackle this issue. 

Hello, community, can you help me to create a email scripting that will show specific email part only to specific criteria, like for example if they are in country of Mexico they can see this email part but if not no content should be visible

hello.I have a question.I apologize my easy English.I was import list.when this error message is...why this messege is come out? ━━━━━━━━━━━━━━━━お世話になっております。一つMarketoのことで質問があります。配信リストをimportした際に下記メッセージが出てきてimportができませんでした。どうしたらimportできますか。  

Hey all, I'm hoping I can get some input/suggestions on some functionality I'm developing. I have an array of emails collected on a page via a custom input and I am submitting them individually on a hidden Marketo form. It's simply a hidden form with an email field, nothing fancy. Each email is to be submitted on the form individually. Ideally, I would like the page to reload after the last email has been successfully sent through the form, as reloading the page resets the custom input collecting the emails and ensures all variables are cleared for the next batch.  To give a bit of context:Array of collected emails: const selected_emails = ['email01@example.com', 'email02@example.com', 'email03@example.com'];  Submitting each email through the form and keeping count: const mkto_form_ = form.getFormElem()[0]; let count = 0; selected_emails.forEach(email => { form.onSuccess(); mkto_form_.reset(); form.vals({'Email': email});

Hi All, I have a script that I just can't get working, I am using it to learn, but any help would be appreciated.    I have a custom Object called car with the following fields: Make Model Year  Vin (Dedupe) EmailLinkToPerson (Dedupe)   I am trying to write a foreach loop to show me all records that has a car associated with it.  this is my code but it keeps returning 0 when there are 35 records.    #set ($count = 0) #foreach ($item.emailLinkToPerson in $car_cList) #set ($count = $count + 1) #end number of Cars linked to a person: $count to test this I have added the following token snippet to an email draft (possible to use LP instead? or whats a better why to test scripts){{my.Cars_token}}

I work with webinar campagins; currently, I email our house list and have a "Register here" link that directs people to fill out a form to register for webinars.Problem: Since the registeration link is in the email, people are able to access the link (and fill out the form) even after the webinar is over. Right now, I have people registering after the webinar is over, even though the registration page clearly states when the webinar started. Question: Is there a way to automatically "turn off" a form after a certain time so I can prevent these people from registering or redirect them? Right now, I go in after the webinar is over and just delete the form manually. Any help would be appreciated, even if it's a "this cannot be done."  

HelloI wan to set up a trigger campaign that checks the score of leads and if the score is very low (below 1), then prevent them from synching to SFDC. I could not find a suitable filter to achieve this under Flow. Any thoughts? Thanks.

IssueSometimes email addresses that are CC'd can have emails bounce. This doc describes what to expect in these scenarios. SolutionSending Emails To address is valid, cc address bounces   The email will be sent to the recipient but the cc'ed recipient will not receive it (since the address is invalid).   Nothing in the Marketo UI will communicate that the email to the cc'ed address was undeliverable.   To address bounces, the cc address is valid The email to the recipient will bounce normally.  The cc'ed recipient will still receive a copy of the email.   Nothing in the email sent to the cc'ed recipient will tell them that the To: the address was undeliverable.   To address is valid, cc address is unsubscribed The email to the recipient will deliver normally.  The unsubscribed cc address will not receive the email.   Nothing in the UI will reflect that the cc'ed recipient did not receive the email because of an unsubscribe se

IssueYou receive a page with the error "Cannot get email content" when visiting View as Webpage link in email. SolutionThe view as webpage link is tied to the original email asset when it was sent.   Occasionally customers will say they're receiving an error message when visiting the link like so:    There are multiple reasons this can happen:  The email was a sample send of a draft of an email that no longer exists. It was discarded, or approved.The email asset was deletedYou tried to use the view as webpage token from MSI. Root CauseThis issue occurs when the visit webpage link is trying to refer to an email or email version that no longer exists either because it was deleted, replaced or approved.

 Hi Everyone!I am running into an issue and thought of posting the same here - We wanted to have survey link tokenized for every language. So we decided to have velocity token in place. Survey link structure - Common URL + Query Parameters + Language Code. VTL code is pasted below. ISSUE - When I am testing the URL in preview mode as a person then its working fine as expected. URL is getting populated. BUT when sending sample email or live email and clicks on link, the link which opens is this - $final_url/?mkt_tok=MjYxLU5SWi0zNzEAAAGSqk7_a Else everything like CTA text, styling is working fine. Just link is causing the issue.   #set($survey_link = "https://samplelink.com") #set($utms = "?Q_id={{member.Program_Level_field}}&Q_Language=") #set($preferred_lang = $lead.Preferredlanguage) #if($preferred_lang.equals("en-gb")) #set($lang_code = "EN-GB") #set($CTA_text = "Go to survey") #elseif($preferred_lang.equals("ar")) #set($la

I need to extract the content of push notifications when sending them as part of a campaign and then store this push notification content in an external database. Currently, my only option is to use a webhook to capture this information after the notification is sent. However, I haven't been able to find a token that directly links to the content of the push notifications. As a temporary solution, I'm including the push notification content in the campaign or program description, but this method is not perfect and could lead to operational errors. Are there any other ways to achieve this?

最近、クロスセルに取り組みはじめ、複数の情報をMarketoのリードに持たせたいと考えています。具体的には、A、Bの製品群で別々の担当者がいるため、それぞれのリードに製品群ごとに担当者を割り振りたいと考えています。 担当者の情報としては、所属しているグループや担当者のメールアドレス、氏名などをカスタムフィールドにそれぞれ書き込みたいのですが、それら担当者のリストは別途、マスターファイルで管理し、期の切り替えや異動などの際に情報を簡便に入れ替えることができないかと考えています。 現状は、Excelを使用して、それぞれのフィールドの情報を上書きしたcsvファイルを作成し、一括でリード情報の上書きをしているのですが、もう少し簡便に出来ないか？と悩ましく思っています。 リードの件数も増えてくると作業ミスも気になりますし、一旦、Excelなどでダウンロードすると個人情報の取り扱いも気になっています。何か良い方法はありませんでしょうか？

I am hoping someone knows a fix for this - my email address is coming up in all links sent in an email. It does not show up in HTML but does show for the text version. The link is not the same as the one I enter in the email editor, so it must be added in there after it's sent, and this happens in both test emails and actual email sent. How can I fix this?