Adobe Marketo Engage

Hi there,    I tried to implement a simple velocity script to parse out a JSON object and it is giving me this error:    Cannot get email content- <div>An error occurred when procesing the email Body! </div> <p>Lexical error: org.apache.velocity.runtime.parser.TokenMgrError: Lexical error at line 2, column 1. Encountered: "\uff8a" (65418), after : "" near</p> <div><pre >#end</pre><pre >#set($parsedJson = '#set($parsedJson='+ $data+')')</pre><pre class="x-form-item-label">#evaluate($parsedJson)</pre><pre >$parsedJson['proofpoint']</pre><pre ></pre></div>   The JSON object I imported was: {"proofpoint":"This is a test proof point","subject line":"test subject line","EID":"1234"}   and the velocity script (for online the proof point token) was:  #set($data = ${scoutContentEngine_cList.get(0).xLROppy}) #if($data.isEmpty()) #set($data='{}') #end #set($parsedJso

If you’re exploring the idea of adding more Marketo experts to your team, you’ve probably already thought long and hard about the onboarding process. Enabling folks on how your instance is set up and how it’s leveraged for day-to-day operations can feel overwhelming, especially if it comes at an inopportune time. Maybe you’re undergoing a company reorg, or perhaps it’s the “busy season” for your industry. Or maybe you’re just not sure how you could possibly train someone new while trying to keep the lights on!   Here are four best practices you can start implementing today that will help new users get up to speed more efficiently: #1: Leverage program templates Program templates are the foundation of your Marketo instance. They include the key workflows, emails and landing pages for each type of program your team runs. These can be cloned by your users and will ensure everyone is following the same framework for all programs in your system. 💡 PRO TIP: Consider setting up

I am trying to find out if I can generate an automated weekly report on 6 emails we send out. Currently I have been running a smart list weekly, on each individual email, asking who had clicked on URL links within it. Below is the way I generate it manually, then download in Excel and send to sales reps. What I have been tasked with doing, is finding out if I can generate an automated report on these email so I don't physically have to run each one? This is a whole new area to me and I am a complete Marketo newbie.What I don't understand is each week the email heading changes: (we put email name of product and then date: ABC 05012016 or ABC 06012016) If the email name changes weekly then I am thinking that I will have to manually do this weekly? I am unsure how automated reports work and are set up. Any assistant would be helpful. Thanks

Hi Team, Is it possible to sync a marketo field to Salesforce ?. (we need the field in both marketo and Salesforce) I was reading an article while ago which said field needs to be created in Salesforce first and then sync to marketo. Now that I already went ahead and created field in Marketo, is there a way to syc to Salesforce ? Thanks,Deepthi.    

hi all, i'm looking for simplest way to report on our automated program performances overall please. IE One report for all of our automated email programs. the least manual work required, the better. but if i need to extract & then play around for charts etc that's fine. We have three automated, triggered email programs live as is. If manually inputting data is the best way, then I'm happy to do that. just wanted to ensure all options were explored first. thanks, Mike

Hi Community, We are trying to integrate Marketo with Zoom to run Zoom Events (Not Zoom Webinars).  Question: Does the Marketo native Launch Point service integration work with Zoom Events? Or does it ONLY work with Zoom Webinars?(Here is the Marketo Launch Point Service documentation)https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/administration/additional-integrations/add-zoom-as-a-launchpoint-serviceThere is also a second integration option, which is to add the Markto App from the Zoom Marketplace : https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067042&_ga=2.128336524.1868249047.1713914008-619010220.1713145274#h_01G40WPJDFKS7KBXQ3P13TJ2VAThis documentation seems to mention that the Marketo native Launch Point service with Zoom only works if you are planning to create a Zoom Webinar. (webinars only).  Does anybody have any experience with Marketo integration with Zoom Events? Can the native Launch Po

Hi, we want to delete bad leads but prevent them from being re-subscribed if they get imported again. How do we do this? 

Hello. We are a large, global user of AEM DXP and Marketo. Due to complex language translation needs, we are leveraging AEM Forms to push to Marketo for data capture. A couple of Questions: 1. Is anyone else using this data push construct (API)?  AEM Forms to Marketo? 2. Has anyone set up a BiDi API push between AEM/Marketo in order to push Marketo Form ID, Form Status, AEM Form Status, AEM LP status, LP URL/UTM values, etc.? 3. Has anyone had any call vol issues with ta BiDi sync between AEM and Marketo for the above referenced integration?   Note: WE have had a rough time locating expertise on this AEM Form to Marketo integration. Any help is greatly appreciated.

Hello Community!   I'm excited to host more Coffee Break sessions this year, and I'd love your input on topics you'd find engaging. As a refresher, Coffee Breaks are live, text-based Q&A sessions where an expert responds to questions in real-time on a pre-determined subject.   Previously, we have done Coffee Breaks on Dynamic Chat, Engagement Map, Adobe Identity, and Dynamic Content. These sessions usually feature members from our Product Management team, as well as advocates from our Marketo Engage Champions and Community Advisors programs.   If you any suggestions on topics you'd like to see this year, please let me know in the comment section below!

Hello community. I am new to velocity scripting and working on printing split values from a multi-value field into a table. I have a few different approaches to the script but have been unable to get the results we are seeking. Would appreciate any help from the community.  My multi-field value (Event_Sessions__c) is storing session preferences from a form field as  10am session1; 11am session2; 12PM Session3; This is my first iteration of the script but I keep getting errors:  #if( $lead.Event_Sessions__c.isEmpty() ) #set( $lead.Event_Sessions__c = '[]' ) #end #set( $EventSessions = $lead.Event_Sessions__c ) #set( $SplitEvents = $EventSessions.split(";") ) <table> <tbody> <tr> <td>$SplitEvents[0]</td> </tr> <tr> <td>$SplitEvents[1]</td> </tr> <tr> <td>$SplitEvents[2]</td> </tr> <tr> <td>$SplitEvents[3]</td> </tr> <tr> <td>$SplitEven

Hi everyone, Is there any way to trigger a Change Program Status for our Webpage programs everytime a user scrolls let's say at least 50% of our page?I don't know if it's possible, maybe through Custom Activities or through an integration with Google Analytics/Google Tag Manager? If so, how would it be done?Thanks!

Hello Everyone, I am looking to understand how to process the rejected leads. Lets say I have a customer who is at the final stage of my revenue cycle but failed to make a deal/transaction. Now I am looking to send him/her backwards in my revenue cycle and nurture him/her.I am calling it a feedback loop.Just to clarify: My revenue cycle: Unknown ==> Known ==> Target ==> Lead ==> opportunity ==> CustomerSuppose customer A passed all the stages till opportunity but failed to become a customer. Now I would like to send him backwards to nurture and let him pass through the stages again before the sales team reaches out the second time. I am looking for a few recommendations on this. Kindly let me know if you have any thoughts  

Sorry if this feels like a re-run but I don't know if I've seen this question directly answered. Most people are asking about changing AB test parameters mid-test, but I'm asking about email content.My manager wanted to add in a blurb to an email where the A/B subject line test (ie using the same email program) had already went out. So this little blurb should be included in the winner send. I updated and approved the draft used in the campaign.Can I be sure that the change will be reflected in the winner? Or should I just abort and reconstruct the smart campaign (excluding people that were sent the test)? Thank you! 

Hi All, are you able to list all the interesting moments on the email notification to sales or is there a limit and does anyone know how to make this change or where to look to customize the notifications? Thank you! 

Hi all, Wondering if anyone uses Framer for landing pages. We're trying to embed a form on a page and it previews fine but when it's published live the form doesn't load. Wondering if anyone has had the same issue and what they did to solve for it.  Thanks,Pieter

IssueAfter creating an Email Program with an A/B test, you create smart lists (or smart campaigns) and would like to use filters such as "Opened Email" for the A/B test email.When starting to type the A/B test email name into the smart list filter, the A/B test email name does not show as available to select (it may show a red squiggly line). SolutionThe Email Program (with the A/B test) needs to be in "Approved" status before the A/B test email assets can be entered into a smart list filter.

IssueAn email using a Velocity Script Token fails to send. EnvironmentMarketing Activities SolutionThere is a 40 custom field token limit per email. If you have Velocity script tokens present in the email and those tokens more than 40 fields, the email will fail to send. To resolve, ensure that velocity script tokens have less than 40 custom fields referenced. Root CauseThe Velocity Script Token in the email exceeds the limit of 40 Custom Fields. 

SummaryYour global form validation rule is setup/active in Admin, and the rule is enabled on the form, but the rule isn't working. IssueYour global form validation rule is setup/active in Admin, and the rule is enabled on the form, but the rule isn't working (emails that should be blocked can still submit) EnvironmentAdmin SolutionCheck the rule in Admin > Global Form Validation Rules and confirm that there is no '@' prepended to the email domains.The domains should look like the below:'gmail.com, outlook.com, acme.org...'Instead of:'@gmail.com, @outlook.com, @acme.org..." Root Cause'@' referenced in the domain name within the validation rule.

SummaryAdmin unsubscribe HTML is overriding unsubscribe language hard-coded into an email template IssueYou are trying to add unique unsubscribe text to a specific email asset template's code (for example: unsubscribe text in another language), but the Admin Unsubscribe HTML found in Admin > Email > Settings is overriding it.   EnvironmentDesign Studio/Admin SolutionTo implement dynamic unsubscribe text by language into an email asset, we recommend using the Segmentations and snippets, placing the {{system.unsubscribeLink}} directly into the email asset via the snippet as the presence of this system token in the email asset should override the Admin unsubscribe HTML.Make Your Unsubscribe Message Dynamic for Languages | Adobe Marketo Engage 

IssueWhen trying to reset a user's password under Marketo > Admin > Users & Roles, a popup error appears stating "Single id enabled users cannot have their passwords reset". SolutionAdmins cannot reset passwords for universal ID enabled users under Marketo > Admin > Users & Roles. The universal ID user should reset their own password themselves, by clicking on "Forgot Password" in the Marketo login page.

IssueYou encounter a "Couldn't connect to host" SFDC sync error. EnvironmentSalesforce SolutionThis is a message returned by Salesforce to Marketo indicating that for some time, Salesforce couldn't be accessed because the SFDC servers were temporarily down. This could be caused by transient SFDC Server issues/outages but is most commonly caused due to scheduled Salesforce database maintenance.When these errors occur, Marketo will continue to sync to SFDC where it last left off once the Salesforce servers are back up and running - however, this only applies to records already syncing with SFDC.If any records affected by this sync error were attempting to initially sync (through "Sync person to SFDC" flow steps, for example), then the flow steps need to be run again to push any of those records to SFDC for the first time. The global background sync works on its own and will automatically retry to sync any recently updated records (that were already previously syncing with SFDC) after t

IssueMy SFDC production instance is undergoing Instance Refresh Maintenance in SFDC. Will this impact the SFDC and Marketo sync?Salesforce Article:Help And Training Community SolutionProvided the org ID of your SFDC environment stays the same, it will remain connected to your Marketo instance.As best practice, double check with your SFDC team that all of your SFDC records will retain their unique IDs after the refresh.After the refresh occurs, double check that the Marketo connection in Marketo (under Admin > Salesforce) is intact. 

IssueYou encounter the error "XSRF Protection Mismatch: User does not have access" when trying to access a Marketo instance, or when using the instance switcher to change from 1 instance to another. Root CauseThis error can happen when you have multiple Marketo tabs open or can be due to session cookies, and the resolution is to clear cookies and re-try. If the error persists after clearing cookies, please reach out to Support.

Apologies if I am missing something glaringly obvious, but is there any sort of issue with date fields and the isEmpty() conditional? Running into an issue where a visually empty field on my end is returning a value as if there was data in the field? It's a Date field type and there's only one record - but for the below loop it's returing the #else value even though the field in the UI is blank.#foreach ( $item in $digitalBankingProfileList ) #if ( $item.luminDigitalBankingLastLoginDate.isEmpty() ) This works correctly #else Script is broken #end #endIs it actually a NULL value that's making it see it as not actually empty? 

Hi All,We have configured Marketo Sales Insight in Salesforce. The Marketo tab is working fine, but when trying to access the 'MSI Marketo Sales Outbox,' it shows a permission error. Could someone provide input on the exact permissions needed for this.Thanks in advance.