Adobe Marketo Engage

Hi all,Wondering if anyone has found a smoother way to accomplish sharing leads with external vendors. We have a sponsored webinar coming up with an external vendor, SecureWorld. We host the main webinar landing page (using a Marketo form on Plasmic) to have control over the branding and send our own confirmation and reminder emails. The external vendor also has their own landing page and hosts the event on ON24. In the past, we've used our own landing page and then used Zapier to automatically add these leads to a Google Sheet shared with the vendor. The vendor then has had to upload the list so registrants are able to log in to the webinar. We also have to manually upload any registrants from their landing page. A few issues we've run into:- Last minute registrants on our landing page aren't uploaded on their end and can't log in to the webinar. They then register on the vendor's landing page and we have duplicate leads (sometime with the same email address and sometim

Hi there, I'm wondering when you all update your most recent campaign/program field. Is it when someone opens/clicks or is it even more broad, for example when an email is delivered or sent? Thanks! Chris

Hey all! My new SVP came from a company that for each MQL, they created a new lead in SFDC for sales to work and then convert into the existing contact when they were ready to create an opp. The intent of this was for tracking if sales was working the leads properly without building additional automation on the contact object. I want to note this is in a B2B environment as well.  My question is, has anyone else seen or done this? All of my peers I have spoken to have advised against it, and my initial reaction was in line with that too. But hearing that it was done with success at a previous company I am approaching this with a open mind and looking to find out more!  My reservations are:If we force a duplicate, is there any way to tell Marketo to always put the latest activity to the newest lead, my understanding is it will attach activity to whichever its algorithm finds first. If we create duplicates how can we make sure to avoid any sync errors for hav

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Hi all, Just wanted to know the comunnity's opinion on this.Right now we do list uploads for our tradeshows in which we change their statuses to the ones we have (e.g. attended, no show, etc) As of now, we are using one list upload for every program status. I've thought on referencing those Program Statuses in one column to match  PMCF and have an internal campaign run that to change their status depending on that value. Wondered if any other could think of a more effective way of doing this. If we add them directly as members of the campaign, I'm afraid we can only select 1 status... Any brainstorming would be appreciated, thanks!

It's a new month, and you know what that means! Time for another MarketoChampion  Office Hours!Start your weekend off right, on Friday, August 9, and join our panel of experts as we discuss all things Marketo and MarketingOperations. Bring your curiosity to learn and your questions to the panel.When: Friday, August 9 | 9:00 am PT / 11:00 am CT / 5:00 pm BST / 9:30 pm IST🎤Panelists: Zoe Forman, Chris Kelley, Carissa Russell, Jenny Robertson 🎓Moderator: Sarah RyanHosted by: Darshil Shah, Courtny Edwards-Jones, and Christiane Rodes Following the Adobe Skill Exchange on Thursday, we're excited to keep the Marketo conversation going and are ready to answer your questions.It is not too late to join this month's office hours: REGISTER NOW

Hello.I recently received a response from Nation and with the help of an engineer at the support center.I understood that the campaign folder only aggregates emails from smart campaigns inside the folder.However, I have additional questions, so I'm asking you one more question. What I would like to ask you additionally is that if there are multiple child campaign folders within one parent campaign folder, does the email statistics in the parent campaign folder aggregate emails from your own smart campaign and all the smart campaigns within the child campaign folder?Assuming the answer to the above question is 'true', I checked my instance and it was not. When I checked on my instance, The email data found in the child campaign folder(New Campaign Folder) is not visible in the parent campaign folder(Jiwon Heo folder), but it is visible in the grand parent campaign folder(Marketing Internal Training folder).Can you tell me why it is confirmed like this?I attached a screenshot w

I need a sanity check here from the masses..  Scenario: A nurture of let's just say 6 emails is to be sent out, What is the "best practice" in marketo to set up the following: Is it better to: 1. Have multiple smart campaigns (1 per email) for engagement activities (opens, clicks, etc.) with 1 flow step. OR2. Have 1 smart campaign (for all emails combined) with a flow step with multiple choices (for each email choice).  ex.)1. Smart list: clicked email 1    Flow: Change Status in SFDC: Clicked2. Smart List: Clicked Email 1,2,3,4,5,6    Flow: Change status in SFDC:         If Email 1 -- SFDC Campaign 1: Clicked         If Email 2 -- SFDC Campaign 2: Clicked         If Email 3 -- SFDC Campaign 3: Clicked         If Email 4 -- SFDC Campaign 4: Clicked         If Email 5 -- SFDC Campaign 5: Clicked    &

Hi all, We have implemented a prospect scoring model within the past year to keep track of the activity our prospects are performing within the context of a nurture program. We're using a tiered system, so we go from Level A to Level F based on the priority level, so the threshold to MQL is as follows:Level A: at least 30Level B: at least 40Level C: at least 50(we are no longer allowing Level F to MQL) At face value the model seems to be working fine; however, when I dig into the MQLs, it looks like majority of them are not what I would consider "true" MQLs -- my main concern being the amount of clicks within the same minute within the emails (ie -- bots).  In our behavior triggers, we have added the filter constraint "Is Bot Activity" = false, and when Marketo rolled out the updates to the bot filtration, we enabled the following, but are still running in to this issue: Has anyone run into something similar with your scoring models? If so, how did you filter o

Hello, Im trying to update a couple of fields - Person Source, Last Touch Medium. In a certainly couple of records there is existing data that I want to change, but when I do change, it doesn't save and reverts back to the original value. In other records I can change and it updates but these particular records it just wont update. Not sure why

We're sending out an invite to review our product on a website called Peer Spot.  They have asked that we add their review email address to every email invite we send out.  Is this possible?  Can I hardcode an email to be cc'd on every email sent from a specific email send? 

I am trying to capture the UTM parameter on form fills regardless if the marketo engagement is a known visitor or not, without using Smart Campaigns to write to the UTM fields.   We embed our Marketo forms to WordPress and Webflow landing pages.Our forms have hidden fields set up and work for new users, but are cleared for known visitors.  We use Known Visitor HTML on these forms and we recently added a recommended JavaScript workaround (https://nation.marketo.com/t5/product-discussions/how-to-add-utm-parameters-to-quot-known-visitor-qu... aka https://codepen.io/figureone/pen/jOWVZMg (CodePen Home MktoForms2 :: Auto-Fill w/Cascade v1.1.2) to our pages. This recommended JavaScript workaround is a partial success, as the values are stored, but the hidden field values are not being written without using a Smart Campaign. Is there an extra step needed so the UTM Fields are written to for known visitors without a Smart Campaign?

I'm at a loss. I have confirmed Pre-Fill is enabled in landing pages at an admin level, the form level, and the landing page itself. Yet when I click "Unsubscribe" in an email it still does not pre-fill the email of the customer into the form. What am i doing wrong!? I can also confirm that the link in the email is being tracked and has the mkt_tok box checked. Uploading images as proof.    

Hello friends,The company I work for regularly promotes complimentary webcasts to our clientele, ranging in topics from Gen AI to professional development. We typically promote these webcasts through dedicated sends, where we track their RSVPS and whether they attend, no-show, and/or watch on-demand after the live event through GlobalMeet, which has an API through Marketo. We also push all of this data into SFDC so our Sales teams can easily track this as well. I recently set up an internal alert for our Sales teams to notify them when a client has accessed an on-demand webcast, with the thought that if we can keep track of the subject areas/topics interests of these clients, whether at an individual or an account level, we can better program our future events and notify those folks of events that may be of interest. That said, I obviously don't want to leave it to the Sales team to try to keep track of on their own. I'm wondering if anyone here has set up a field or incorpor

Hello, let's say I have an engagement program with 2 streams (actual program is much more complex). I am using a smart campaign to add leads to the program, via either stream 1 or 2 depending on certain filters.I am using transition rules to manage the flow from stream 1 to stream 2 with a wait step of 11 days as follows:Stream 1Content: EDM1Stream 2Content: EDM2Transition rule: Smart list: EDM 1 is delivered; Member of Engagement Program Stream is not Stream 2Flow: Wait 11 days; Change engagement program stream -> New stream: Stream 2My question is:1) will the flow step in the transition rule above (i.e 'wait 11 days') work?2) will the 'wait' flow step also apply to leads added directly to stream 2 via smart campaign?I have seen people say you should use smart campaigns to pause people's cadence instead of using 'wait' flow steps in transition rules, but why? I am aiming to have as few smart campaigns as possible given the complexity of the program I'm building.

Hi,   I noticed that I am not able to move or clone assets from the default workspace to a different workspace. I am an admin in my Marketo instance. I checked some of the older articles which said - clone the asset to a folder and drag-drop the folder to the target Workspace. However, I do not see this approach working.   I had Marketing User and Admin roles initially. I thought, this could be the issue as Marketo defaults to the most restrictive permissions when there are multiple roles. I got the Marketing User role removed and tried moving the assets but the issue still exists.   I would like to understand the reason for this - is it something to do with the updates in the product features or with the access level in the tool.

I am sending the below API call curl --location 'https://585-AXP-425.mktorest.com/bulk/v1/leads.json?lookupField=linkedInId' \--form 'format="csv"' \--form 'file=@"/Users/XXX/Desktop/test copy.csv"' \--form 'access_token="XXXXXX-9f9c-41bf-b476-9999XXXXd88:ab"'And My csv file contains below dummy data : Email,FirstName,LastName,LinkedInIDjohn.doe@example.com,John,Doe,123456789jane.smith@example.com,Jane,Smith,987654321 But I am getting error:{"requestId": "27d1#1912b4ad150","success": false,"errors": [{"code": "1006","message": "Lookup field 'linkedInId' not found"}]} can you please help me with this error, I have tried sending actual linkdinId as well. Still the same error

Hey guys, I have a question related to Marketo's Email Editor 2.0  We recently started to design our emails in Stripo and try to unlock Marketo's full email design capabilities by adding custom variables to modify the modules we declared inside the code.  While testing inside Marketo we have encountered that the Editor is not behaving the same way as it did with the previous template - instead of picking the module itself, Marketo now picks the whole section (including the background). That leads also to the settings (little gear icon) vanishing out of the viewport, so we always have to scroll horizontally to see it again.   While trying to fix this issue, I've discovered that a particular setting inside the code does change the behavior:  <table cellpadding="0" width="100%" cellspacing="0" class="es-wrapper" role="none" style="mso-table-lspace:0pt;mso-table-rspace:0pt;border-collapse:collapse;border-spacing:0px;padding:0;Margin:0;wi

I wonder if there are any conditions to see the results in the email tab of the campaign folder.As far as I can surmise, the email results sent by the e-mail program or the nurturing program do not seem to be counted.  I am not good at English, but I am writing in English to get many ideas. Please understand even if the sentence is awkward.

Hi Sanford,This is in continuation to our discussion on "Accessing tag values" thread. Opening a new thread as "Accessing tag values" was marked as solved.Quick recap from the previous threadWe can not access tag values via Marketo in-built token like how we access Lead attributesRead program tag values via APIHave tokens defined and update token value with tag values and use these tokens (in my case as UTM parameter)Now, I am thinking of following approachDefine a webhook which access tag values and update tokensCall the webook in the flow step by adding Choice "Not Webhook is Called" so that webhook is called only once for N number of emails we send for the programIs  "Not Webhook is Called" as a choice in flow step guarantees that Webhook is called only once ? Can you please help me to understand more on   "Not Webhook is Called".   Please suggest. Thanks,Babu

Hi - Quick question on communication limits. I've looked through the documentation and haven't been able to find this answer. Do the communication limits go by which email sends first or which is scheduled first? I am assuming it is who scheduled first, but just want to confirm.

Hi! First post here. Looking for some advice on how to best use Programs in the following context. We send a monthly newsletter. Presently we open a new SFDC campaign and create a new email program for each instance due to the 1:1 relationship between SFDC campaigns and programs. My ideal outcome is that multiple monthly iterations of this email newsletter could be associated with the same SFDC campaign. Is there a way to better use or structure programs to achieve this? Note that unlike a drip or nurture where the entire program is locked from the beginning, we create these newsletters ongoing and one at a time.  Thanks in advance for any advice! 

Is there any special syntax for creating a Guided Landing Page Template that can make me edit a background image?I wish I could easily insert/edit the background image on the edit draft of the landing page. Please let me know.

  Hello Marketo Nation!   We have been presenting Dynamic Chat at various forums and it's exciting to see the responses and comments from our customers. We had an awesome Dynamic Chat MUG session last week and we have received a lot of interesting questions from our customers. I felt all these questions will be super useful to everyone and I should share them broadly. Please find the FAQs below:   Installation and Setup   Is this an add-on feature? > Dynamic Chat is new marketing available to all customers at no additional cost.   Can I use Dynamic Chat on Marketo Landing Pages? > Absolutely!   Can I use Dynamic Chat beyond Marketo Landing pages? > You can install Dynamic Chat chatbot on any HTML-based web page.   Can I use Dynamic Chat for multiple domains? > Yes! There is no restriction on the number of domains where you want to deploy the chatbot.   Is Dynamic Chat mobile compatible? > Yes! Dynamic Chat is optimized for mobile scree