Adobe Marketo Engage

Hey guys,  it's me again. We're having another issue with making our Email Code compatible within the Marketo Editor.After fixing the most issues, there's still one weird behaviour by the editor we do not understand and would like to fix.  So we have created a module for our newsletter template where we want to give users an overview about our latest blog posts. This module consists of 2 parts:- The 1st part is the heading and article description, where we used the Rich Text Editor ("mktoText") to make the text editable. We decided to use RTE instead of Variables as it would be a pain to edit the longer article descriptions within the single line textfield we get from using variables. - The 2nd part are the variables, mainly used for CTA and UTM. So we have variables to define the CTA text, the CTA URL and our UTM (which is global for all CTAs used in this mail). It looks kinda like this inside Marketo's editor:  The issue we have is that every time w

Hello Community,    Welcome to the Adobe Marketo Engage Community Mentorship Program 2024! This is the featured Community Discussion thread for your Adobe Marketo Engage Community Mentor, Ashleigh Morrow (@AshleighMo), who will be here to guide and support you and your peers with your Adobe Marketo Engage questions as you prepare for your Adobe Marketo Engage Business Practitioner Expert (AD0-E559) exam, through to the end of the program.     A little bit about your Adobe Marketo Engage Community Mentor, Ashleigh:    A 7-year digital marketing veteran with specialties in marketing automation, strategy and data analytics. Currently leading the strategy and automation for Merkle AMER region as the Manager of Email Marketing and Automation. Certified Business Practitioner Expert and experienced in training and mentoring employees. I have a lot of experience in troubleshooting issues and cleaning up instances in ad

Hi All, I have a Wistia video embedded on this page https://learn.swordhealth.com/resources/videos/cut-costs-and-complexity-with-access-to-digital-healthcare which is hosted on Framer. It has the Munchkin code of course and I can track visitors on the page. However, there is no viewing data passing over.  here is my activity log showing its capturing the page visit.   Here is my activity log hosted on a different subdomain and all the activity passes.  Is anyone else using Framer with Wistia and how have you overcome this. I asked Framer and they weren't any help. 

I’m just trying to pull in data from every person that signs up and completes or tool so it’s a ScoreApp to Marketo integration. I did all the steps, creating the API user, setting up the launch point service, etc in Marketo and now I’m just trying to create the Zap that brings over the data from ScoreApp to marketo and when I do the test itFailed to create a http request in MarketoInvalid URLMy set up is in the picture attached.  It’s pulling in the data, I can see my form submits info being pulled into the URL.  What am I doing wrong? 

Hello, I am wondering if anyone has any suggestions for the best way to capture and save the emails we send to our customers, and ideally how to get those emails saved into customer service files.  We are required to have an exact copy of each email a customer receives for compliance purposes. Currently, when we send emails, we BCC an internal company Outlook inbox set up specifically for Marketo emailing so we have a copy of the exact email each customer receives saved for our records. From there, our IT team is able to grab each email from the Outlook inbox and route it to the correct customer file. However, Outlook has a maximum of 3,000 emails allowed to hit an inbox at once. This is causing issues, as our email sends are generally more than 3,000 so we have to do each send in multiple batches.  We reached out to our Marketo contact and they suggested bypassing the Outlook BCC issue with an SMTP relay service. Does anyone have experience using an SMTP relay

Hi,We are sending  sample emails via API (/rest/asset/v1/email/{id}/sendSample.json) to an email alias. Email alias has & in the alias name ex: my&email@test.com. For some reason sample is not delivered to the email alias which has &. Email is been delivered successfully to myemail@test.comWe suspect & in the email alias could be causing the issue. Is there any setting like "HTML Encode Tokens in Emails" to bypass the &Passing below API payload {     "emailAddress":"my&email@test.com"    "leadId":"",    "textOnly:false} Thanks for your help. Thanks,Babu

IssueThere are discrepancies in the leads activity logs within Marketo, where the Email Delivered activity timestamp is sometimes recorded a few seconds before the Email Sent activity. This sequencing issue causes confusion for analytics teams, particularly when using external analytics platforms like Tableau, as the logical sequence would typically show that an email is sent before it is delivered. SolutionUnderstanding email statuses and utilizing Campaign Run ID for analytics: The confusion arises from a misunderstanding of how Marketo logs email activities and the meaning behind the statuses Sent and Delivered.   Email Sent Status: In Marketo, when an email status is logged as Sent, it indicates that the email has been considered for sending or queued for sending. The status does not mean the email has been physically sent through the servers but rather is prepared to be sent. The logging of this event happens shortly after the email is queued, which could be almost instan

Having issue with sharing Marketo Landing Page on LinkedIn. When we share the page, it’s not pulling in the image on LinkedIn. It’s working fine on Facebook. I’ve adjusted the metatag a couple of times, but it’s not working for LinkedIn. Here are the screenshots and URL of the landing page. any suggestions on how to make this work?  www2.trustwave.com/GlobalSecurityReport.htmlScreenshot from LinkedIn: Meta tag:  -- this is what i've put in the "edit meta tag" in Marketo Landing Page. <meta property="og:title" content="2018 Trustwave Global Security Report"/><meta property="og:description" content="Download the 2018 Trustwave Global Security Report, the industry’s most comprehensive account of cyberthreat and attack data, criminal motivations and trends, and advice for moving forward."/><meta property="og:type" content="website" /><meta property="og:site_name" content="Trustwave" /><meta property="og:url" content="www2.trustwave.com/GlobalSecurityRep

Hello,I'm sending an email to our entire database to confirm their newsletter subscription details. The user will click on a Marketo email and be taken to our Marketo preference landing page. All fields pre-fill, tested a couple of emails, except for the newsletter boolean option fields. I've checked the form, and pre-fill is set up for both the form and individual fields.Has anyone encountered this problem?

I'm attempting to do some analysis on our unsubscribe data by looking at segments of people (purchasers vs. prospects) and determining on an aggregate level how many days passed between their most recent opt-in, and when they unsubscribed.  I'm hoping to lump this data into a couple different buckets of lengths of time they were on our list before unsubscribing:7 daysBetween 7 and 30 daysBetween 30 and 90 daysBetween 90 and 365 daysOver 365 daysWe hope to use this data to determine if there's some "frequency fatigue" at play - i.e., are we sending too many emails, and is this disproportionately impacting one segment over another.   One issue I'm trying to work around is data retention limits in Marketo (e.g., some data is only keep for 90 days, others 25 months, etc.) Another (even bigger) issue is trying to figure out how to report in bulk on this, instead of having to dive into hundreds of individual activity logs.  My first attempt is something along th

⚠️ This post has been edited by a moderator for accuracy. An incorrect AI hallucination has been marked. Hi,   We have an audience list that is being synced to Meta and LinkedIn via the ad integration.   I can see that people are being tracked cause of the UTM parameters we're using and I do see the parameters in the anonymous report.   If one of the anonymous people clicks a link in a Marketo email, would their existing web activity history be merged and we can filter for it using the visited web page + querystring constraint?   I asked perplexity and this is the reply that I received: So when an anonymous person clicks a link in an email, does that also merge and record their anonymous web activity or is that only captured if they fill out a form?   Answer When an anonymous person clicks a link in a Marketo email, it triggers the merging of their anonymous activity into a known person record, but it does not neces

Hello - I have an email and would like to send a follow up to all contacts to received the email, but either didn't open it OR opened it and didn't click. My question is, does the "didn't click link" filter include people who didn't open the email (since they obviously didn't click anything either)?

So this falls into the category of fixing one problem causes another. I added some custom CSS to deal with an alignment problem of labels and checkboxes on mobile that I found in another community article.  However, when I use this code, it makes the submit button have a very narrow height on mobile.  I tried removing the line that references button height and that didn't seem to help.  No matter what I do the button looks the same.  Any idea what I'm missing?  @media screen and (max-width:480px) { form.mktoForm .mktoCheckboxList {margin-top:0px !important;} form.mktoForm label.mktoLabel {width:calc(100% - 30px) !important;} form.mktoForm, form.mktoForm * {padding:0px !important;} div.mktoForm {width:100% !important; max-width:100% !important; margin:0px !important;} form.mktoForm {margin:0px !important; width:100% !important; max-width:100% !important;} .mktoForm .mktoCheckboxList {width:20px !important;} form.mktoForm button.

Has anyone else experienced the following error message? If you have, did you manage to resolve it? Unable to resolve a calendar agent for [dynamic chat] due to system error. The error seems to be intermittent, I don't seem to be able to find what is causing the issue.I have just tested and I have been able to book meetings with 3 of the users, then it failed with the error.I have checked all users have synced their calendars. This has been occurring for 2 weeks. Sometimes I can book and sometimes I get the error.  any suggestion welcome. thanks.  

There has recently been an update to the LinkedIn integration.  Its seems that leads are now being delivered in batch updates rather than in realtime.  Does anyone else have an issue with this?

We're back with another installment of the Marketo Success Series! In this series, we partner with Marketo Champions and Champion Alumni to fully explore how some of our most celebrated Marketo experts are using Marketo to drive success. In this edition, Marketo Champion Alumni @rachel2-2  and @erikhe1  teamed up to share all of their tips and tricks for leveraging Engagement Programs to their fullest potential.When you meet someone new, you don’t start the conversation by pouring out your entire life story. In the beginning, you build trust, find common interests, and if you’re lucky, share a few laughs.Similarly, a good nurture strategy starts with warming up the brand-prospect relationship. Start by establishing trust with your brand. Build awareness and establish yourself as a thought leader in the space. Next, relate to prospects on a personal level by connecting on pain points and common goals. At this point, the relationship is established. Now you

If you’re preparing to take a Marketo Engage certification test, you may be wondering what it’s like to take it remotely from your own home. I’ve compiled advice that I’ve gotten from other Marketo Engage Champions as well as my own experience taking the Adobe Certified Expert-Marketo Engage Business Practitioner (formerly Marketo Certified Expert) exam last year. I hope this helps set you up for success in your journey becoming Marketo Engage certified!   PSI vs Examity   There are two companies that provide remote administration of Marketo exams: PSI and Examity. PSI uses their own software to administer the exam. You can’t download or test your connection ahead of time, which can cause delays when you are ready to take your exam. Examity uses remote meeting software to proctor the exam (which you probably already have installed on your computer). This means you can test ahead of time and jump right into the exam when you log in.   I used Examity for my exam last year,

Does anyone know if Marketo has an interactive program for import with all the assets? I did not see one in the Program Library.

We are trying to use on embedded form on various non-mkto pages, being held in various sized containers, and I am looking to figure out how to make the 2-column form either be a smaller width 2-column form, and for the larger container one - span the form/fields evenly to fit the width of the larger container. For example - this page should have a 2-column form just smaller fields to fit the container (https://marketo-conversion--marketing-stage.netlify.app/ontario-volleyball-association). This is the same form in a different container, and see how there is more whitespace to the right (https://marketo-conversion--marketing-stage.netlify.app/leagues-and-clubs/signup) - click on "Sign up for a Trial" on the top tabs. And since one field spans the 2 columns - its responsiveness is non-existent in both scenarios. 

I've been working on trying to get UTM cookie values to send to Marketo when someone clicks a link.It's similar to this issue that was posted awhile ago. There are some situations where a user will navigate to a separate page and then drop the UTM's from the URL. So we are trying to capture those from the cookies and then send them to Marketo via a JavaScript click event. I've been reading and testing using the munchkin clickLink function, but I'm not sure that it's sending correctly. I've been reading up on some items here an there, but I haven't been able to find much around the clickLink within this specific scenario. I'm wondering if this is possible to do without needing to use a hidden form of some sort.