Adobe Marketo Engage

We are hoping to transition from a shared IP to a dedicated IP to optimize our email deliverability rates. Moving to a new Dedicated IP will, however, require a gradual IP warm-up. I was initially hoping that during this warm-up period, Marketo would allow us to use our dedicated IP to complete the warm-up, but also "toggle" to the shared IP so we can continue business as usual sending emails to large groups of people during the warm-up. I was told by Marketo that this is not possible, and once we switch to the Dedicated IP, we will no longer have access to the shared IP. My question is this -- does anyone have any recommendations for completing an IP warm-up so we can move to the Dedicated IP, while still deploying large emails during the warm-up period (which Marketo recommends we run for 6-8  weeks)? I am unsure how we can exectue the warm-up while still conducting business as usual in the meantime with necessary email comms.Thank in advance for any suggestions -- any

Why is the video thumbnail at the bottom of this page not autopopulating? The thumbnail only shows when they click play, which isn't usually the case.cWe have a image thumbnail link in the marketo landing page variables and the embed link. Here is the preview link. it.recastsoftware.com/lpeditor/devicePreview?p=3497&t=q5c3my3oev7iinfIkIxhCw,,&m=563-ODB-688

Is there a way you can exclude holidays from a nurture program that streams every two weeks? Or will you have to go in and just turn it off?

I'm trying to come up with a good way to automate the creation of status (smart) campaigns that we use repeatedly for a variety of programs in our multiple workspaces. These include clicked, opened, bounced, invalid, and unsubscribed. I set up a folder in the default workspace, and within that is a "test program" that contains these 5 smart campaigns that are not hooked up to any emails or programs...they're just empty fields waiting to be assigned something. I finally got to the point where I could drag a clone of this test program into another workspace. Hooray! But now, I need to move those cloned smart campaigns out of the test program into the program I intended for them to be used in. I can't seem to clone them into my destination program, and dragging them doesn't work. How can I accomplish this?

Initially I want to show 4 fields then instead of submit button I want Next button which will take the person in the form with remaining fields and then he/she have to submit the form and lead will be created in marketo?My understanding is:1. We can show 4 fields in the page load event and hide the remaining one and submit button2. After 4 fields we can add a rich text to make "NEXT" button3. In the "Next Button" click event we can display remaining fields with submit button.Has anyone build this solution or kind of. If you can provide me the code then it will be really helpful.Thanks in advance.Sant

Hi there, we have been working on a few Marketo emails lately and noticed that the csv file count is different than the person count when uploaded into Marketo. I understand that discrepancy can be due to duplicate email addresses in the csv file, and that Marketo would ignore these in the upload. But any other reasons that could account for this? Thanks. 

Hi Community, Our marketing team would like to be able to get the name of an email (not the Email ID) so that we can add it to the token shown below so it would look like this: utm_source=marketo&utm_medium=email&utm_campaign=36 CUG Staff Picks 10.29.24   Is there a way that the email name can be pulled via API and then populate a lead token that can be used within the Google UTM token we created? Thank you,LK

Hello I am using the bulk API to export data with Python. I could so far export Leads and Activities fine, but i'm struggling to export all Programs or all Campaigns at once, which endpoint should I use?For Leads i used : https://{munchkin_id}.mktorest.com/bulk/v1/leads/export/create.json For Activities i used https://{munchkin_id}.mktorest.com/bulk/v1/activities/export/create.json i tried with the following for programs and campaigns https://{munchkin_id}.mktorest.com/bulk/v1/programs/export/create.json and https://{munchkin_id}.mktorest.com/rest/v1/programs/export/create.json   but it didn't work. any idea?   Also, i would like to find all available fields for a given endpoint and couldn't find a clear table where this is summarized.  I did check the API Documentation but I could not find a summary of what one can find and where.      Thanks for your support! Vinz        

We are using Marketo Engage. How do I change the label of a Salesforce custom object?

Our marketing operations team is currently in the process of executing our annual archiving process. So far it seems to be a VERY slow grind - we have hundreds of smart campaigns that need to be turned off and archived. I'm currently going through each program and individually shutting off each triggered smart campaign. These campaigns are being used to track standard email engagement - opens, clicks, unsubs..   Is there a more efficient way to bulk turn these off?  Thanks in advance 🙂 

I need to update some meta information in an email (not attached to a marketo template, just an email asset), but the head isn't an editable area and dynamic content prevents me from viewing the code via 'Replace HTML' (error: Code editing is not available for emails with dynamic content). Is there another way I can access the email head to update the information, or do I have to remove the dynamic content, then re-add it? Thanks!

Hi Marketo Community, I’m currently working on a webhook integration in Marketo and am facing issues with passing tokens within the JSON payload, specifically due to quotation marks. The integration requires sending the User ID as part of the JSON request to an external API. Here’s an example of the JSON payload I’m trying to use:    { "id": { "Userid": "{{lead.User ID:default=edit me}}" } }    When trying to pass the token {{lead.User ID}} in JSON, it needs to be enclosed in quotes (e.g., "Userid": "{{lead.User ID}}"). However, this causes JSON errors if the quotation marks aren’t handled properly, resulting in malformed JSON. I have tried the following:Using json=escape: "Userid": "{{lead.User ID:json=escape}}"Concatenating with an empty string to force string output: "{{lead.User ID}}{{lead.Empty String}}"Adding escaped quotes  "\"{{lead.User ID}}\""Using Velocity Script Tokens to try and build the JS

Hello Community,    Welcome to the Adobe Marketo Engage Community Mentorship Program 2024! This is the featured Community Discussion thread for your Adobe Marketo Engage Community Mentor, Alex Phi (@alludoalex) who will be here to guide and support you and your peers with your Adobe Marketo Engage questions as you prepare for your Adobe Marketo Engage Architect Master (AD0-E560) exam, through to the end of the program.     A little bit about your Adobe Marketo Engage Community Mentor, Alex:             Alex is a Sr. Marketing Platform Engineer at Alludo. He is a 2-time certified Adobe Business Practitioner Expert, 1-time certified Architect Master, and also holds a PMP certification.                   Aspirants mapped to @alludoalex   @ychavan  @maddie_vararu_n  @DebraGotelli1  @Elizabeth_Robic  @KBHemler  @AkshataPriori&

Our instances utilizes the ON24 integration and the {{member.webinar url}} token for webinar events. I want to send a ICS calendar email directly to the members that registered. Has anyone done this successfully? For example, the Marketo MUG events send a calendar event upon registration. How can I program this so that the event contains the event info and the {{member.webinar url}} for joining the event?

Hello,We're working with a third-party vendor to utilize Marketo to send notification emails based off events triggered within the third-party.According to them, they utilize webhooks (as opposed to Rest API) and will push out a payload based on specific events occurring. Now if I am understanding Marketo's Webhook functionality, Marketo typically takes an event "call" and wants to go fetch that data. If the third-party platform already pushes out that data - what is the best way to make this work?Assuming maybe something like having the third-party do the event push to some location and then have the Marketo webhook fetch the data? Like a middleman situation?Apologies if this is super basic - we typically use Rest API so this is the first potential webhook request.

Hi, We have Marketo SAP CPI Integration and token is valid for 180days. Now as it has expired, I want to understand the way to refresh it. How we are supposed to do it. Regards,

So I'm trying to test a chat dialog where I am using conditional branching to push people who don't have certain data on their record down another path. The issue that I'm running into is that when I try to preview the my dialog it always sends me down the primary path and I can't seem to test/preview using the alternative branch. Has anyone else run into this issue? 

Hi all, I'll go straight to the point. All of our SFDC fields for Leads, Contacts and Accounts are synced to Marketo and obviously we're not using all of them for our marketing campaigns. The SDFC Marketo user has Admin rights and has visibility to all objects and fields in SFDC.Ideally we would only want to sync down the fields we find useful. Is there a way to whenever a field is created in SFDC, it is by default not visible to the SFDC admin?What would be the best practice to prevent all that unwanted inflow of future fields created in SFDC? Thanks.

Hello, I would like to pull records that didn’t receive emails due to reaching their daily or weekly communication limits. While I can identify records that hit these limits, I’m unable to specifically pull those who missed emails for this reason, regardless of the email sent. Thanks!

Hey Community,  Do you have any suggestions for pushing data to a secondary SFDC instance? I am fully aware that Marketo natively allows only one SFDC connection. Does anyone have any experience in either: Pushing data via webhook flow action from a singular Marketo instance to a secondary, non-native SFDC instanceData is being grouped and pushed into one of two Marketo instances. I am working to find the best solution for how to work the most efficiently with 2 SFDC instances under what can be considered the same business unit. Thanks,Kevin

We allow multiple form submission for a form. However, we want to trigger a warning email when the form is submitted the 2nd and 2+ times. What's the field/trigger I can use for this case? Thanks!

Hello fellow Marketo-ers!We have a few Marketo email templates that created for our company when we first began with Marketo. Both email templates have tons of modules - the issue is that there are some modules I would like to use within a different email template.My knowledge of HTML is cursory, just dangerous enough to break an email template, so an image appears justified left instead of right, for example. I realize that there are portions of code I would need to copy and paste into the email template I want to use (thereby breaking that specific template).Are there any of you (HTML-challenged like I am) that have experience taking a module from one email template and using it in another email template? If so, would you be willing to give me the steps I need to take and what I need to copy and paste to make a module available (and work) within another email template?Any assistance is appreciated!Cheers, Geoffrey

Hi! I've noticed a few webinars that I've registered for, the confirmation email they send me is actually a calendar invite that I can click confirm and it adds the event to my calendar (rather than having to click a link in a confirmation email to then add the event to my calendar). Does anyone know how this is set up? I would love to try it! 

Last updated: November 25, 2024 --   Hi Marketo Engage Community, How do you know whether your marketing campaigns resonate with the right audience? If you can't answer this with confidence, it's time to audit your segmentation to ensure your marketing efforts are on target.   Please join me and @darshil_shah1 on-demand to understand the importance of segment audits and learn best practices for maintaining Segmentation performance. We will discuss strategies and tips for keeping your segmentation aligned with customer behaviors, data updates, and business changes.   Watch this on-demand webinar to learn about:  Understanding and reviewing Segmentation is essential to staying aligned with customer behaviors and avoiding common pitfalls like over-segmentation, stale segments, and misaligned rules.  Editing and updating Segmentations with best practices to maintain an efficient, compliant, and high-performing segmentation strategy.&n

I am having issues on a couple of our sites with the Marketo Munchkin code. We are using Google Tag Manager for both sites, which we also use for many of our other sites and they work fine. On these two though I am getting an error in Chrome's console which reads:Uncaught ReferenceError: Munchkin is not defined at <anonymous>:1:1These are the two sites having the issuerapidrecon.comvelocityautomotive.comHas anyone else had this issue and know what might be causing it.