Adobe Marketo Engage

Hi Everyone, I'm currently working on an HTML email template and running into an issue where Microsoft Outlook adds unwanted gaps above and below an image (Property Image) inside a table. The image is supposed to fit the full height of its table cell, but in Outlook, there’s extra spacing around it. A gaps appears above & below the image, even when padding: 0; margin: 0; is applied. Other email clients render it correctly.My code is below, any ideas how can I force Outlook to make the image (Property Image) fill the full height of its without gaps? Thanks in advance!  <table align="center" border="0" cellpadding="0" cellspacing="0" class="mktoModule" id="DarkBlueRightImageLeftContent" mktoName="Dark Blue Right Image Left Content" style="width:600px; border-spacing: 0; border-collapse: collapse;" width="600" bgcolor="#000759"> <tbody> <tr> <!-- Left Content --> <td valign="top" style="padding: 20px; font-family

Sometimes Marketo automatically unsubscribes people with the reason being "lead unsubscribed from list unsubscribe". Anyone knows what that means?

Hi Team,We are in the process of creating a recurring campaign with the following objectives: Identify Users: Utilize Marketo to pinpoint users who started the process but did not proceed to the next page. We aim to resend them the same email after X months if they revisit the page. Initially, I began developing this campaign using an engagement program; however, I encountered some limitations, particularly the inability to resend the same email to the same individual through the engagement program. If the intention was to send the email only once, the engagement program would suffice. However, since we want to implement resending, I believe a default program could be more effective. I would like to confirm this approach before I proceed with building the default program. Our goal is to resend the email to the same individual multiple times a year after X months, provided they show interest by visiting the website again. I came across several discussions suggesting

I have a request from a business partner who is looking to have a specific value filled in a checkboxes field based on the referral page. Currently they have a static Contact sales page where they link to to from a CTA button on the page.  The form embedded on the page has a checkboxes field with a list of products and the customer can select multiple products of interest.  They would like to keep the experience the same but want one of the values of the checkboxes field pre-checked based on the prior page that they arrived from. Example: The form has a Checkboxes field with the following product values and a customer can select what products they are interest in. - Apples- Oranges - Mangos - Pineapples   A customer who is on the Mangos product page clicks the contact CTA and goes to the contact sales page and sees that Mangos checkbox is selected. They can then choose to check addition values in the checkboxes field if they want to.  Wondering i

Hi everyone,  I'm conducting testing on a revision to our email preference center. One of our forms has pre-fill enabled, and for the majority of testers, it's working as expected. However, one tester is experiencing issues.  Here's the flow:1. The tester fills out the initial sign-up form.2. They receive a confirmation email with a button to 'View Email Preferences'. 3. After clicking the button, they are taken to the form/landing page that pre-fill in enabled, but their information doesn't pre-fill and the activity from viewing that page isn't logged in Marketo activity.  The button URL includes: ?mkt_unsubscribe=1&mkt_tok##MKT_TOK##The Unsubscribe hyperlink includes: ?mkt_unsubscribe=1 Both of these buttons have been working for other testers across multiple browsers and devices. However, this particular tester has tried accessing the page via Gmail and AOL, both on mobile and desktop.  Since everyone else is experiencing normal

Hi, I am new to the Salesforce and Marketo integration. My settings show that integration is working as it should, but when I select Salesforce Campaign Sync on a program, I have two problems. 1. If I select one of the campaign options that pops up, I get the error message 'Salesforce Campaign Sync is initializing. Please allow up to an hour before syncing programs'.This same message has been appearing for days now so I have allowed much more than an hour! 2. The campaign dropdown only has a few options within it - not all the active campaigns visible when I check on the Salesforce side. Has anyone experienced either of these issues?

Hello!Here with another probably basic question, but I am stuck on this.We have an email that basically looks for data points within one custom object to "qualify" them for content and then looks at a second custom object to determine what content to show.My issue is that there are cases where the second object does not exist / has no data for the Lead.I tried doing something like this: #if ( $digitalBankingProfileList.isEmpty() ) Object does not exist #else Object exists #end This is probably an inaccurate way to check as it results in showing the object as existing even on a Lead that clearly has no data in that object. I am assuming there's a better way to check for this?

In Marketo guided landing pages, using the "hide" feature (via display: none) does not remove the hidden sections from the page's HTML. Instead, these sections—along with their resources like images, scripts, and styles—are still loaded by the browser, leading to performance issues and heavier templates.I came across this discussion: Removing a Landing Page Element Instead of Just Hiding It, but it didn’t work for us.Has anyone successfully implemented a method to fully remove these sections from the final HTML output? Are there best practices or alternative approaches to achieve this?

顧客のステータスがRegistration errorになり、この顧客に対してのアプローチが何も出来ないのですが、どうやって直したら良いかと、そもそもこのエラーはなぜ起きるのかを知りたいです。連携っぽいエラーで、実際にZOOMにエラーが起きていたので、ここから直したのですが、顧客のステータスは再読み込みでも戻らず。ステータス変更しようとしても変更できないので困っています。 以下のページを元に、連携のエラーのみは解消されました。https://nation.marketo.com/t5/knowledgebase/registration-error-status-for-gotowebinar/ta-p/253487 よろしくお願いします。

Hi All,  I am trying to use a currency value from a custom object as a token in an email and can't seem to figure out the right Velocity Scripting to have it format correctly. I want the value to appear in the email formatted as $123.45. Can anyone let me know what adjustments I should make to the script?  #*${dSServiceEventDetails_PROD_cList.get(0).sVCTotalAmount}*# #*${dSServiceEventDetails_PROD_cList.get(0).sVCROClosedDate}*# #set($sortedList = $sorter.sort($dSServiceEventDetails_PROD_cList, "sVCROClosedDate:desc")) #if(!$sortedList.isEmpty()) #set($mostRecentEvent = $sortedList.get(0)) #set($mostRecentTotalAmount = $mostRecentEvent.get("sVCTotalAmount")) $mostRecentTotalAmount #else Call our sales team for your offer! #end Thanks for your help!  Marc

Hello there,   I'm reaching out with an important update regarding the Marketo Engage Career Connect job board. After careful consideration, we've made the difficult decision to discontinue this service, effective Tuesday, March 20th. We understand that this news may impact many of you who have relied on this resource for career opportunities.   First and foremost, I want to express our deepest gratitude to everyone who has used Career Connect to advance their Marketo-driven careers. Your engagement and trust in this platform have been invaluable, and we're truly appreciative that it has been an important career resource for many of you. As we move forward with this transition:   We will be contacting all users with Career Connect accounts, including both candidates and employer profiles. Following the shutdown, all associated Career Connect domains will redirect to the Marketo Community.   If you have any questions about the shutdown process or need assistan

Hello, San Antonio Marketo enthusiasts!   We have some exciting news to share with you! After a break, we are thrilled to announce the official restart of the San Antonio Marketo User Group. And not only are we restarting, but you’ll also get to meet two of the current Marketo Champions at the event!   Join Us for a Night of Networking and Knowledge!   We’re inviting all San Antonio Marketo users to come together for an evening of meet and greet, networking, and Q&A. Whether you’re a seasoned pro or just starting out, this event is for you. Bring all your questions, challenges, and ideas, and let’s tackle them together.   Event Details: Date: March 12, Wednesday Time: 6pm-8pm (CST) Location: Buffalo Wild Wings, 5860 De Zavala Rd, San Antonio, TX 78249 Enjoy Some Delicious Wings!   To make the evening even more enjoyable, we’ll be serving up some delicious wings and refreshments. It’s the perfect setting to relax, connect with fellow Marketo user

Hello fellow experts, I am about to take my Adobe Marketo expert - business practitioner exam. I am wondering what type of Questions can be asked on below topics: Given a scenario, define the next stepIdentify the root cause of a problemDemonstrate/apply the correct configuration to Engagement ProgramsIdentify and apply the appropriate use of the PMCFPerform and analyze an A/B test strategyUse Webinar provider information in an event programIf anyone can share some light on these topics, it would be great to hear. I have already taken the practice test, just looking for some more information on this. marketo certified expert exam Questions 2024 ThanksFaizal

“We’re seeing duplicate GTM Data Layer updates for a single Marketo form fill,” read the trouble ticket. “Sometimes even 3 or 4 updates.”   My mind went to adding multiple onSuccess listeners. Sure enough, they had a setup like this: function gtmAfterSubmit(submittedValues){ dataLayer.push({ event: "marketoFormSubmit", form: submittedValues.formid }); }); MktoForms2.whenRendered(function(mktoForm){ mktoForm.onSuccess(gtmAfterSubmit); });   Spot the problem?   It’s the use of whenRendered, which fires every time form elements are injected by Visibility Rules. They had some VRs in place (Country ⮕ State dependency, business vs. personal fieldsets) so the form rendered more than once. Each render meant another gtmAfterSubmit() pushed onto the onSuccess stack. Once the form submitted successfully, they all ran.   The fix is to use whenReady. To be clear, whenRendered is key to a lot of custom form behaviors — we more often see people use whenReady whe

Hi community, We have a business issue with the Unsubscribed sync fields between Marketo and Salesforce. Since Marketo's unsubscribed field is synced/mapped to HasOptedOutOfEmail in Salesforce. If a prospect or customer unsubscribes from our marketing emails, the field will be set to TRUE on both platforms. This is stopping our Sales email cadences in Salesforce, so our sales reps have to manually force these sends one by one. Have any of you with a Marketo<>SalesForce integration and using SF sequences found a workaround for this? 

I'm trying to configure a way for contacts to update their email address when visiting a "manage preferences" form. When a known contact visits the form, their information will pre-fill. However, if the contact were to update their email address, a new record is created versus updating their existing record.  Perhaps I am completely overcomplicating this - Please let me know. I've added a section of rich text that says "Incorrect email address? Update it now." When it's clicked, the hidden field (self-service email address) would appear so the user can add a new email address. I would have an automation that would then change the data value of the primary email address field once the form is submitted.  I can't seem to find a solution to this, which is making me think I'm approaching this the wrong way. Any advice is appreciated, thank you!  

Curated by @zoe_forman & @ilona_buteneers    Introduction The Marketo platform is migrating to the Adobe Experience League platform, and with this comes an important change: the move to Adobe's Identity Management System (IMS). This migration will soon be coming to your Marketo instance. This move aims to streamline your experience and integrate Marketo more seamlessly with other Adobe products. This post will walk you through the key benefits, offer tips for a smooth transition, and explain the migration process.   Why Migrate to IMS? The migration to IMS offers several key benefits: Unified User Management: Manage your Marketo Engage subscriptions and users within the Adobe Admin Console, alongside your other Adobe products. Easy Switching Between Organisations: Seamlessly switch between different organisations. Single Adobe Identity: Sign in with one Adobe ID across all Adobe products and the Marketo community. Centralised Support: Access support,

Managing multiple email addresses within Marketo can be tricky, but it's a common challenge in many marketing automation strategies. Often, prospects or customers have alternate email addresses for different purposes (e.g., work and personal emails), and managing them accurately is essential to creating meaningful and personalized marketing experiences.   However, challenges arise when replacing the Primary Email Address with alternate emails, leading to record invalidation and unreliable reporting. To address these issues, we should develop a scalable solution to track, validate, and manage invalid email records efficiently. Common Challenges Invalid Lead Records: Marketo marks the entire lead record as invalid if any email hard bounces, making it difficult to pinpoint the exact cause. Lack of Email Tracking: No visibility into which specific email field caused the invalidation. Compromised Email Campaigns: Marketo’s standard email field is used when executing targeted camp

Hello, I am trying to increase the number of clients who are opted in to receive email communications from us (it is very low right now). I was wondering what people have done using Marketo to increase their opt ins. I'm wondering if there is a way to only prompt people who are not currently opted in to receiving our emails because I don't want to risk those who are opted in from opting out. One idea I had was to have a radial button appear on our form if the person is currently opted out prompting them to opt in so they don't miss product release updates.  Any ideas, strategies that have worked for you, or success stories you would be willing to share would be appreciated. Thanks in advance!

Friday Question # 3 (and I promise I'm done, I think 😋).   There have been rumblings of our CMO wanting to "get rid of Leads" and use Contact records for everything (something about wanting everything as the same entity for better lifecycle management/understanding/reporting - I'm not entirely sure of the rationale as it's not been described clearly).   I assumed that Marketo cannot create Contacts because of the necessity to connect it to an Account upon creation (and because I've always been under the impression that Leads are generally marketing-owned so MAPs follow that assumption) - however, I was wrong!   I though that one can sync a record from Marketo to MS Dynamics and choose to do so as a Lead or Contact only for people that already exist in the Marketo database and if Microsoft Type = Empty. I'm not sure why I never thought to revisit our Sync to Dynamics smart campaign, because it syncs them as a Lead and assigns them to our generic Marketin

Has anyone tried to use a background image? I can't seem to get it to work.

I've tried using Marketo Career Connect to post a gig at my company for a Marketo Operations Consultant, but haven't yet received job posting access.  I've reached out twice in the past 2 or 3 weeks, but nothing so far.   Is there another space in the Marketo community forums where I can post our Request for Proposal (RFP) for this?   Thank you!Megan

I am using one of the built in templates in Marketo for email design.When I test, Outlook hides the bottom border of the button design.How can I make it bulletproof for Outlook? <td style="border-collapse: collapse; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; -moz-border-radius: 3px; -webkit-border-radius: 3px; border-radius: 3px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;" align="left" bgcolor="${photoRButtonBackgroundColor}"><a class="primary-font button" href="${photoRLink}" target="_blank" style="border-left-style: solid;font-size: 14px;text-decoration: none;padding-top: 0.8em;padding-bottom: 0.8em;padding-left: 1.3em;padding-right: 1.3em;border-top-width:${photoRBorderSize};border-right-width:${photoRBorderSize};border-bottom-width:${photoRBorderSize};border-left-width:${photoRBorderSize};border-top-style: solid;border-right-style: solid;border-bottom-style: solid;color: #002f87