Adobe Marketo Engage

hi,   I would like to capture the Tags from a Form to Marketo lead data. How to capture that and append data?   For example (here is the scenario) The Marketo Form has  Summer, Fall and Winter, Spring Sessions as Tags. -User fills a Form and selects Summer as preferred session ( 1st time) -User resubmits data again, and selects Fall (2nd time) I need to retain both Summer and Fall on the Lead data record as Tags (Custom field or whatever).   How do I achieve this?   thanks -Sree    

I am having issues with my mobile emails having very long gray scrolling under the footer, before you get to the unsubscribe portion of the email. I don't see any place to edit that unsubscribe section of the emails. Sometimes it's showing up and sometimes it's not showing up, but on mobile, it's always way down so the user would have to scroll to get to it or they would think unsubscribe isn't an option. I cannot access that portion, and feel like it's automated somehow in the backend of the emails. Any help would be appreciated! It's never been quite an issue as it seems to be this week on every email created.

Hi there, I was recently asked to make some CSS changes to one of our custom email templates. While I made the edits that I was asked of, I noticed that the modules are no longer editable and are fixed on the page. I'm not quite sure what the issue is as I have created Marketo Modules via mktoBoolean on landing page template but I'm not quite sure how to do that in an email template. Here is the email template in question https://na-ab06.marketodesigner.com/email/templatePreview?templateId=1180  Any insight would be greatly appreciated.   Tammy

Hi everyone, In SF, we have rules that say Sync opps/contacts to Marketo that have an opportunity created in the last X days. Once the contact has synced, what happens when they reach x days +1? Does the Marketo record become an orphan?    Scenario: Person is created in SF with opportunity, meets criteria of created in last 60 days>syncs to Marketo. Opportunity becomes older than 61 days. Then what? Does Marketo still send updates to SF? Does the Marketo record become an orphan? Is there a sync failure? Do the records continue to sync because it was just looking at the opp date for creation? 

Hi... I need some help....I need to add some more choices to my campaign flow If rep name is not one of (current active sales rep) + does not have the person status of one of (new, hot, warm, luke warm) .... change data value of XX and add to list and send lead alert If rep name is one of (current active sales rep) + does have the person status of one of (new, hot, warm, luke warm) - send alert to current assigned rep   im using Marketo & Sugar CRm, can any one guide me

Hi Team, Need assistance with this. For some reasons we have turned off Leandata. Do we have something similar in marketo, if yes how to set up. We have a list of leads that needs matching. Thanks, Deepthi.                        

Hi, Hoping someone can help us with a problem we are having. We are syncing Sales activities into touchpoints.  We have set up basic qualifiers within the logic to ensure that we are only counting successful conversations (email responses or phone conversations -- we don't include OOO messages, voicemails, etc.)    The issue is that if a prospect responds multiple times to the same thread, every response logs an activity on the contract record and thus every individual response counts as an individual touchpoint, as opposed to the conversation counting as a single touchpoint.    Is there a way to group activities, or to further qualify which touchpoints count?    I was hoping I could suppress based on the combination of the last touchpoint channel + last touchpoint date to exclude same-day sales activities from counting as duplicate touchpoints but that doesn't seem to be possible. Is there anything I can do with a calculated field? Anything I'm not t

Welcome to the thread for the Marketo Community Challenge at Adobe Summit.     This thread is for Community Challenge 3 - Top SUMMIT Takeaway. Once you've registered an account on the Marketing Nation Community (for assistance, please speak with a representative at the Experience League Community booth), respond with your top reason for attending Adobe SUMMIT this year.    Return to all Community Challenges   Complete 3 out of the 8 available Community Challenges to win an Experience League branded wireless charger (while supplies last)! Once you've completed any 3 challenges, show your Community profile (select the avatar on the top right of the community) to Experience League Community staff for your wireless charger!    Thank you for participating - we hope you continue to have a wonderful time at Adobe SUMMIT 2023.     

Welcome to the thread for the Marketo Community Challenge at Adobe Summit.     This thread is for Community Challenge 2 - Post a Selfie. Once you've registered an account on the Marketing Nation Community (for assistance, please speak with a representative at the Experience League Community booth), respond to this thread with a selfie of you on the convention floor!    Return to all Community Challenges   Complete 3 out of the 8 available Community Challenges to win an Experience League branded wireless charger (while supplies last)! Once you've completed any 3 challenges, show your Community profile (select the avatar on the top right of the community) to Experience League Community staff for your wireless charger!    Thank you for participating - we hope you continue to have a wonderful time at Adobe SUMMIT 2023.     

Welcome to the thread for the Marketo Community Challenge at Adobe Summit.     This thread is for Community Challenge 1 - Introduce Yourself. Once you've registered an account on the Marketing Nation Community (for assistance, please speak with a representative at the Experience League Community booth), respond to this thread and introduce yourself to the Community! Be sure to include your name, company and the Adobe Experience Cloud solutions you specialize in.    Return to all Community Challenges   Complete 3 out of the 8 available Community Challenges to win an Experience League branded wireless charger (while supplies last)! Once you've completed any 3 challenges, show your Community profile (select the avatar on the top right of the community) to Experience League Community staff for your wireless charger!    Thank you for participating - we hope you continue to have a wonderful time at Adobe SUMMIT 2023. 

Hi all,I was wondering how can I export the "count" list of leads that encountered the error. I managed to find them in the "sync error" tab of the salesforce integration (admin tab), but can not find a way to export them 😕😕 any Idea???   Thanks in advance for your help   Itai.   

Hi! I'm trying to create a report of all conversions from emails in Q4-Q1 with columns for industry, seniority, DLS, etc. Does anyone know what type of report this would be? Is it possible to create a report like this? 

Do's and Dont's while doing Dynamics 365 online version and Marketo native integration initial sync This guidebook focuses on the Dynamics 365 online version and Marketo native integration and how to avoid issues during the initial synchronization process. Understanding How Marketo Syncs to Microsoft Dynamics & few things to consider during initial sync enable A Marketo instance can be synced to one— and only one— Microsoft Dynamics CRM instance. And, once connection is synced in your instance, it is permanent. Be extra cautious while setting Org URL in authentication. It’s a onetime set up. Note: If set up is done with wrong URL, we should buy a new instance to sync with correct MSD instance. The initial sync will take some time, but once it’s complete, Dynamics will check for updates and run another sync every five minutes. The initial sync cycle time is dependent on data volume and the average throughput is 10-20K records/hour. Once a record is synced between the two systems,

Hey team, I was doing an analysis for my company and we wanted to understand the ramifications of, for example, someone filling a form. In our cases, someone filling a form triggers a smart campaign and therefore the person is added into a static list or an email is sent.   I was able to get the form details, the form used by, the smart campaigns associated to it but I'm missing some endpoint that captures the actions that the smart campaign is actually doing.    I got the flow ID from the campaign rest api but I'm unable to find some endpoint that provides me that.   Could you please confirm if there is an endpoint for that?   Thanks a lot.

I learn a lot from previous discussion but still want to get something more clear.  Please allow me to ask some questions although some might be asked before.    At first, I would like to know if I want to test if my token is populated successfully or not.    I understand the confirmation email must sent directly under the event program.  Thus, I set up followed by Marketo guide like below.  I am wondering to know if must  go to the event page to register, then open the confirmation email sent by Marketo ? OR I can just go to the asset of this confirmation email to send a test email to myself if I had already changed my status to be registered.    Secondly, what if I found the token is not populated, how to find whether there is any error with the registration. I see some people say they can use smart list to filter the people's registration status with error but I could not find it in my filter. Can someone tell how to get this, thank

Hi there, I have two databases that contain some overlapping records. This means that there are three different types of records: Leads who exist only in Marketo Customers who exist in both Marketo and CRM Customers who exist only in CRM Unfortunately, I don't have an easy way to determine which group each person falls into.   I would like to update a field in Marketo for the customers who exist in both Marketo and CRM, based on a corresponding field in their CRM record that indicates their contact preferences (for example, "No surveys"). This way, when I send out surveys to my Marketo audience, I can ensure that I am honoring their preferences as recorded in the CRM.   To achieve this, I'm attempting to upload a static list of all CRM customers with specific contact preferences into Marketo so that I can update their Marketo profile. However, I don't want to import any new people into Marketo (i.e. those in group 3 above).   Unfortunately, it seems that there are only

I have a request from a third-party vendor to do a HTTP Post to Marketo. I've read through some of the past discussions, but I'm not clear on exactly what I need to provide to this vendor. I've put together a landing page/form for this project, but I'm not sure what we need to pull off of that for the vendor.Thanks

1. Deactivate old trigger campaigns. Marketo has a default function that deactivates trigger campaigns that have been idle for six months. This helps, but even a single hit to the trigger will mean six more months of waiting, and the triggers can creep up over time. In addition, you may have archived a program with trigger campaigns in it, but if you didn't deactivate them, the triggers are still live.   Trigger campaign build-up can be a problem because every active trigger consumes resources, and if you get too many of them, your Marketo instance could become bogged down and slower to respond. I recommend developing the habit of deactivating trigger campaigns just like you would make a habit of turning off a light when you leave the room and for essentially the same reason. No need to be wasting electricity or processor power on a room or campaign no one is using.   You can check your trigger campaigns by going to Marketing Activities > Campaign Inspector. There is a fil

Welcome to the thread for the Marketo Community Challenge at Adobe Summit.     This thread is for Community Challenge 4 - Introduce Yourself. Once you've registered an account on the Marketing Nation Community (for assistance, please speak to a representative at the Experience League Community booth), respond to this thread and let us know which Adobe SUMMIT Keynote, Lab, Session, or Activity was your favorite (so far)!    Return to all Community Challenges   Complete 3 out of the 8 available Community Challenges to win an Experience League branded wireless charger (while supplies last)! Once you've completed any 3 challenges, show your Community profile (select the avatar on the top right of the community) to Experience League Community staff for your wireless charger!    Thank you for participating - we hope you continue to have a wonderful time at Adobe SUMMIT 2023. 

HI All,   We are trying to pass the field values to utm parameters using tokens and use those values to auto-populate the field values on a form that lives on non-landing page. Concern is when we use token it shows the actual value in URL which is visible to on user end.   How can we hide the values on user end but still be able to capture the field information to prefill the form.   For instance :firstname={{lead.First Name}}&lastname={{lead.Last Name}}&email={{Lead.Email Address}}   Regards Ani

I am currently editing the hardcoded HTML of our landing pages to change the http to https. Is there a way for me to edit the HTML of landing pages faster? My process right now is: Choose landing page Edit Draft Check each Element seperatly with HTML viewer replace HTML Is it possible to edit the HTML of the entire page instead of having to check each element one after another?

Hi There,  We noticed that our branded domain security certificate expired. So we had a question on what the best practice to fix this would be.    Questions:  If our existing branded domain security certificate has expired is it easiest to have your IT department renew this certificate. In our case the branded domain is info.us.ovhcloud.com, but we have a SPF and DKIM with us.ovhcloud.com my IT guy seems to think that maybe the certificate expired on the adobe side, but I am not certain and need clarity.  Is there a reason we'd want to keep our domain as info.us.ovhcloud.com?  If we change this, do we need marketo or someone to set up redirects?  Thanks in advance for any advice. 

IssuePerson record's Activity Log shows repeat Company Name changes without any Data Value Change being logged. In this example screenshot, we can see that the person had the Company Name set back to the correct value by the CRM sync, but there is no record of the Company Name being changed in the first place. EnvironmentPerson records showing the change are all part of the same Account.One person on that holding Account fills out a form that updates the field "Company Name" to a value that is different from the Account NameCRM sync corrects the Company Name field back to Account Name SolutionSTEPS TO RESOLVE:1. Find the lead that change the Company Name field on the account with a Smart List filter:     DATA VALUE CHANGED    Attribute: Company Name    New Value: [Company Name from form fill-out]    Previous Value: [Account Name]2. Locate the Data Value Change in the Activity Log3. Check the date and time of the Da